Bad Screen Replaced Under Warranty Question!!!

Hello all,

A friend of mine bought a 1420 in July 2007 and bought with it the 1 year At-Home Warranty, where a technician can come out to your home and fix whatever the problem is.

My question is, when my friend received this laptop, the screen wasn't very well lit (it was WAY too dim on it's highest brightness). He thought he could deal with it, but is now getting WAY too frustrated by it. He is still inside his warranty period, and he asked me what he should tell Dell so that it is covered by warranty. So my question to you all is, what can I tell my friend to tell Dell that the problem is so that they will give my friend a new screen? Because I don't want Dell telling my friend that "oh, you've lived with it this long and you should have told us before, so now we can't help you?" Should I tell him to tell them that all of a sudden it dimmed by itself and ask them if they can replace it? Can he request an LG screen with it?

Any help would be greatly appreciated. Thanks!

 

Your friend has every right to say he is not happy with the screen. If it's dim and dark and unsatisfactory that is all he needs to tell Dell. How long he has dealt with it is not their concern. If he is really worried about having dealt with it for this long... he can just leave that information out when he talks to Dell. But really it shouldn't matter. If it's still under warranty he just needs to be straight and firm. dell should comply.

Good luck requesting any specific screen. They will just send out whatever is in stock at the time.

 

Ok...cool. Thnx. He can specifically request that a technician come out to his house to fix it, right? And then he can watch them to make sure they're doing it right, I suppose?

Thnx...

 

That`s what the at home warranty is for. And yes he can (better) watch the tech when he changes the screen.

 

Thanks for your help everyone!!!

 

Hi carldaru,
The screen will qualify for a replacement as long as it's under warranty. The length of time, or time dealt experiencing the problem, won't affect the coverage of the warranty. Dell strives very hard to satisfy all customers, and I'm sure the tech support will be happy to assist. As far as on site service, a technician will be sent onsite to replace the screen. The overall repair takes around 30 minutes, and technicians (such as myself), are trained to treat it as if it were our own.

Hope this helps,
Gabe

 

Thank you GabeZ for all your help!!! This definitely puts my mind at ease!

This is why I love Dell. They don't just talk good customer service, they actually do it....