Automated order status phone number not working?

24+ hours..STILL not working..

 

Welcome to the world of Dell... They'll tell you one thing and then tell you another when you find out their lied to you...

This all doesn't surprise me. Their level of quality has dropped to record lows IMHO... I hope to God they improve their service quality by the next time I need to order from them or need service...

-Tzale

 

dell is f$@#ing up

 

The chat option on the Dell site is also not working - it keeps on saying that all of their reps are busy at the moment. I've been trying for over 30 minutes. I wonder if they are all related?

 

yup..this is REALLY wrong on dell's part to cut off all communication with their customers.
1. can't track my item.
2. can't call the status phone line
3. can't chat with a rep.

...no comment.

 

Well.
What can I say.
It has been two days since I haven't heard from her.
It's like 'Love'
You hate her but at the same time you call her two or three times per a day hoping that she would say something different.
I know it sounds stupid but I kinda miss her now.

I want her back!!!!
Why Dell!! Why!!!!!!

 

Never Cry over a woman.
Makes you weak.
But a mans lappy... different story.

Nice sig btw.

 

BULL#$%
the rep is telling me they mailed my order via ground.. when i had got it by next biz day..

"I am very sorry for your inconvinience"

WHAT THE HELL!
if i leave for school and my lappy isn't here i will start slaying....RAWR

 

You can get the chat option to work on a weekend??????

-Tzale

 

The chat definitely worked earlier today. But they had no useful information about anything really.

 

Ah, man... Don't worry about it. The reps are USELESS. They are only good at taking your money and giving you free stuff if you ***** enough. They can't do crap to help you out. I love when they say they are going to put you on the priority build list... What BS...

They all lie..

I hope you get your laptop for college because I'm in the same frigging boat. I need my laptop for college, which starts September 4th. I'm majoring in a computer/tech field and I am really going to rely upon having a working system (with my school's image on it with all the software!)... This is my first year of college and if I get screwed over because of this, I'm not going to forget. When it comes times to buy another laptop, I'll think twice about Dell.

The good thing for yourself atleast is that it has been SHIPPED. At least you know it is on it's way to you and that Dell can't mess anything else up from this point forward. For me and many others, it's a much different story. I just hope they get off their asses and build my laptop because I ordered a frigging Latitude business model in order to NOT have to deal with all these delays!

-Tzale

 

Well, how do you get into it? It says that it's only open Monday to Friday for me.

-Tzale

 

No idea, I just selected it around 4.30pm EST this afternoon and was connected to some Indian fellow about 2 minutes later. Unfortunaly the whole chat session was useless. The only good thing is that Dell mails you the entire chat log, and I have now in writing that they are pretty confident that my laptop will be shipped on Tuesday (even though its not built yet), and that 08/28 is a fairly conservative ESD and it will probably ship before then.

To be fair, when I asked whether its realistic that the computer will be built and shipped in less than 2 days, the fellow must have noticed that none of this makes sense and locked up and basically just started replying that he "may not be able to provide further information" and that I can get all the information myself by checking the order status on the Dell website.

So even if you could get in there, it wouldn't help you squat.

 

the chat is 24/7

 

That's not what I see.

"All customer service chat representatives are currently busy assisting other customers or the queue is closed. Small Business customer service chat is available Monday - Friday, 8am to 5pm CST.

Would you like to send an e-mail to get assistance with your issue?
Yes, I would like to send an e-mail for assistance with my issue.
No, I would like to try my chat request again.:

 

home/home office is 24/7. business/small business is M-F

 

So there is NO way I can get into chat now? I just want to find out my order status, I purchased my computer through my university's Dell program, so it falls under Small Business..

This sucks. You'd think that Small Business would get higher priority over Home/Home Business. :-( Why is it M-F, because they have their best reps on at that time? LOL...

-Tzale

 

try home/home office reps

 

Yeah, that's the problem. I can't find a way to get into the home/home office chat. It just tells me it's closed or they are busy right now when I put my order number / customer number.

-Tzale

 

this is the first and final dell i am going to buy.
customer service stinks

 

why is that?

 

Are you serious...... Why the hell is the order status down now for over 24 hrs with crappy performance the days prior to this outage??? No way for me to even get in contact with dell. Not a single frigging way...

-Tzale

 

all i know is when i tried to cancel my preferred account since i forgot the password.... e-mail contacts takes a day for autoreply and another for actual reply, then the phone number to call were unable to locate the account.

also i am still waiting for my laptop that i ordered since july and the status page always says maintanence.

 

phone system maybe down, but the online order status page still works

 

Hmmm, I just tried it and it said "Service Unavailable"

 

This one?

 

I guess they deliberately cut these order status checking tools because they found they can't meet the big 8/28 ESD for a big bunch of customers.

Now they are thinking how to explain or how to play us again!!! It seems they have not got any idea about how to do it. So the phone number still doesn't work!!!

 

This is startin to pisssssssss me off. Bad Business on Dell's part. Atleast put up a bulletin on your site!

 

The page worked for me.
Still the same info.

 

theres going to be murders in round rock soon.

 

Just talked with Dell live chat rep. It sucks! Just give you the information you can get by yourself! The answer is vague and useless!

 

Yeah, the page works... But what good is it? It doesn't tell you the detailed information about what stage of production are you in like the automated order status number does.

-Tzale

 

A few days ago I was out and about, and since I had some free time, I decided to call the lovely computer, to see what she had to say about my order. I dialed the number from memory (a little scary), and when she asked for my order number, I had to take a bit of a guess, since I didn't have it with me. I checked when I got home, and yup, I've officially memorized both the Dell automated order status number, and my order number. I guess I really do call to check on the status of my order that often. (1720 order placed 7/10 with ESD 8/28).

I guess it was at that point that Dell realized I was way too familiar with their order status system, and they decided to cut me off. From experience I've learned that if you get more than about 2 seconds of music, you're never going to hear anything except music until you hang up.

At least three representatives have assured me that they would take "personal ownership" of my order, and would contact me with updates in the future. I should note that I have only received two phone call follow-ups, and both were by the same representative.

 

Yes I know. Wasn't commenting on its detail of orders. Just saying its up, hence P_Schneider's comment.

 

Woo Hoo! Phoneline is back upand I am in testing!!!!!

 

It's about time!

I'm in Boxing right now. I guess my laptop may ship today after all...

 

still build.

 

Still in Build, cant see how they are going to ship this in 3 days.

 

Yup, I'm in boxing now too.... Great to be out of the build stage. I guess the order status outage was worth it. heh.

-Tzale

 

I have no idea how they're planning on shipping mine. I was hoping something would change today, but i'm still in build.

 

Oh for crying out loud! I just went to call and check status and got a dell rep who said the system was down for a bit, should be up in an hour? I wonder what the heck is going on there? I was a tad curious to see if my preproduction stage has changed as it IS being shipped tomorrow you know...wink, wink. Sigh. Anyway....ordered 1721 red 2.2ghz, 2gb, high res screen, web cam, blue tooth, yada yada yada., on 7/23, esd 8/6, new esd 8/28...oh ya, ugh hugh