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    At my wits end. Who can I contact to help me?

    Discussion in 'Dell' started by rudiedudie, Apr 27, 2010.

  1. rudiedudie

    rudiedudie Newbie

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    Okay, I'm having a lot of trouble with Dell at the moment. This is an email I sent to Dell Customer Advocates, which explains the problem:


    Unfortunately I got an auto reply back saying that the address was no longer in use. Anyone know someone who I could contact? Or indeed anything I could do to solve my issue?

    Thanks a lot guys :)
     
    rudiedudie, Apr 27, 2010
    #1
  2. Cin'

    Cin' Anathema

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    Can you complete another form (Unresolved Issues/Advocacy Issues) w/the pertaining information? Is there a Customer Advocacy Number you can call directly? Sorry for the prob's your going thru.. :(


    Cin...
     
    Cin', Apr 27, 2010
    #2
  3. rudiedudie

    rudiedudie Newbie

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    Thanks for the reply :)
    I've tried that, but I still haven't got a reply from the escalation team or the return department.
    And I don't know, I've heard the consumer advocates are a great group of people based in the US that sort out problems easily, but I don't have a number for them :(
     
    rudiedudie, Apr 27, 2010
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  4. Cin'

    Cin' Anathema

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    NP :) Just tryin to help! How along ago did you you send it to them? I know here in the US they ask you to wait up to 48 or 72 hours :)o) for a reply from them.

    Try this number:
    +44 870 908 0500
    Monday - Friday
    8AM to 6PM Local Time

    I got it from this page:
    LINK

    Cin...
     
    Cin', Apr 27, 2010
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  5. danp224

    danp224 Notebook Evangelist

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    Rudie,

    I have used [email protected].

    Of course the boss does not read this email, but the customer resolution team does. They are helpful and fast. They managed to fix my issues, without hesitation.

    Good Luck, and please let us know how everything works out for you.
     
    danp224, Apr 27, 2010
    #5
  6. cbaty08

    cbaty08 Notebook Evangelist

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    I am most likely going to need that email, thanks. : )
     
    cbaty08, Apr 27, 2010
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  7. Cin'

    Cin' Anathema

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    And, if your feeling like hitting up the entire Executive Management Team:
    Here is a list I have provided in the past to several forum members:


    Note: When I have e-mailed to the the below I have only gone thru to the top 8! :) (Some may bounce.bounce.bounce.) :)

    Michael Dell
    Chairman and CEO
    [email protected]
    Donald Carty
    Vice Chairman and CFO
    [email protected]
    Ronald Garriques
    President, Global Consumer Group
    [email protected]
    Michael Cannon
    President, Global Operations
    [email protected]
    Mark Jarvis
    Senior VP and Chief Marketing Officer
    (Dude, You're Getting An Email!)
    [email protected]
    Lawrence Tu
    Senior VP, General Counsel
    [email protected]
    Susan Sheskey
    Senior VP, Chief Information Officer
    [email protected]
    Andrew Esparza
    Senior VP Human Resources
    [email protected]
    Paul Bell
    Senior VP and President, Americas
    [email protected]
    Stephen Felice
    Senior VP and President, Asia
    [email protected]
    David Marmonti
    Senior VP, President, Europe, Middle East and Africa
    [email protected]
    Brad Anderson
    Senior VP, Business Product Group
    [email protected]
    Jeffrey Clarke
    Senior VP, Business Product Group
    [email protected]
    Martin Garvin
    Senior VP, Worldwide Procurement
    [email protected]
    Alex Gruzen
    Senior VP, Dell Product Group
    [email protected]
    Joan Hooper
    Vice President, Finance, Chief Accounting Officer
    [email protected]
    Alan Lafley
    Board of Directors
    [email protected] (bounces)
    William Gray
    Board of Directors
    [email protected]
    Judy Lewent
    Board of Directors
    [email protected] (bounces)


    Cin...
     
    Cin', Apr 27, 2010
    #7