Arghh XPS Great support my ....

So my XPS 1330 was having issues with the touch pad buttons squeaking. Tech came out yesterday to replace it, it fixed that problem but he broke the touch sensative buttons and the finger print reader. New tech comes out today who barely speaks english, spent an an 1 1/2 and only fixed the touch sensative buttons. He called Dell, and they now said I need to send my laptop to them and it could take over a week to get it back. How can so much break, this laptop is only 1 month old. I thought XPS support was suppose to be this great system where everyone spoke English and you got stuff fixed quick. DHL just came to pick up the laptop, so will see what happens.

Needless to say I'm really mad.

 

that is pretty weird.hope i dont have problems with my lappie

 

I hear the Dell techs are quite inexperienced with the XPS M1330s

 

Congratulations! you've been a guinea pig for the local techs Yeah, this is why I demanded a replacement instead of repairs, 'cause I was afraid of something like that.. How dumb that tech can be if he forgot to reconnect all the cables? BTW, you can probably fix it urself but it might invalidate ur warranty

 

Well, if it comes back with any scratches or issues I'm going to flip out. I can't believe I need to wait a week now for it.

 

It is reasonable to criticize Dell service, but the OP should not be attacking other people's command of English.

 

the touch sensitive buttons are included in every service call because it tends to break easily. didn't he replace it?

 

I'm not attacking his lack of English, but the fact is and we all know it, when you buy an XPS you get service in America, its not outsourced. A reason a lot of people don't like outsourcing is you can not understand the person. If I can't understand the person who came to fix my XPS then I'm not getting that service.

As for the touch sensitive buttons they did replace, but but they weren't broken until the first tech screwed them up. They are working now its the fingerprint reader that no longer works. I don't appreciate Dell using my 2k laptop for their techs to practice on.

 

I addressed this in another post and it looks like my thoughts were correct. I have had alot of dealings with the Techs and for the most part, they are very well trained and knowledgeable. I was concerned when someone else went this route as i dont believe they could have gotten appropriate upgrading yet for this system; it seems to be the case and now....

its a wrinkle that needs to be ironed out. We are seeing Techs opening up our systems who have never done so before...

 

Going on day 6 of no laptop. I thought they were going to fix it the day they got it and send it back overnight, wishful thinking I guess.

 

Going on 10 days now with no laptop. I really don't understand how they say XPS service is premium.

 

That was one of the reasons I asked for a replacement unit rather than repair, the left mouse button is recessed down quite a bit, they probably could have fixed it but I knew that they would run into problems and if I am paying a premium price for a notebook I don't want to have it opened and run the risk of other parts being broken or damaged and then have to wait again, I had other issues with the left side of the notebook which I think it came from the box being dropped as the inner box was crushed on the left side but the outer box was okay so I know this didn't happen in shipping it had to have been dropped before it was put in the shipping box. I hope you get your notebook back real soon