Are all Dell Online REPS this retarded?

Kailoth: Hello, I am interested in purchasing a 1520
DELL_REP: Sounds good, do you know what you want to use it for?
Kailoth: Watching/making movies, some gaming, and programming. I would like an 8600m gt for the GPU though
DELL_REP: GPU? I'm confused, can you explain this to me
Kailoth: Graphics Processing Unit.. non-integrated
DELL_REP: Can you give me more details please so I can complete your order
Kailoth: So you work for dell and don't know what a GPU is?

******* 27 minutes pass by *******

Kailoth: hello?

******* 9 minutes pass by ********


Can someone explain to me how the hell these people have these jobs? Wow..

 

I think you got disconnected (even tho it seems like you're connected). Happened to me a few times.

 

Anyone that's smart enough to know what a GPU is, is smart enough not to work for Dell.

 

lol yeah man today I had hell with dell
idiots
kept transferring me to the wrong people

one girl was so stupid I had to repeat my email address 98 times then she was supposed to transfer me to someone in a diff department (oh when I called her I asked if this was the education department not the home department and she said yes) because after telling her all my info and problems she goes "sorry sir this is the home department you need the higher education department"
she transferred me to ANOTHER person in the same department who did the same thing

 

Would I be off-topic if I posted my customer service experience with Apple here?

 

Most likely, but go ahead, it'd be interesting to see how the other half serves

Beside its for comparison reasons

 

Hrm well....it went something like this:

Ordered in the evening - nothing notable here. Afterwards the confirmation came, I noticed there was a mixup in one of the accessories. At this point, I was rather annoyed because I'd had bad luck with cust. service from other companies before. Placing an order was always easy - fixing a problem, or even getting them to admit one wasn't always. Why should Apple be different?

So I called back expecting the worst, and rep didn't try to make any excuses or place blame or push away blame at all. Said she'd have to get in touch with customer service, which had closed for the day, but she'd take care of it. A few more minutes of talking, and rep even agreed to come in early the next day to sort things out with cust. service.

Fast forward to next day: good on her word, rep did arrive early as far as i can tell, and I was forwarded to cust service right away. They had already shipped the piece, but by the time I called, they'd already had my RMA and shipping labels ready and e-mailed them to me right away. I didn't have to play phone tag, and the cust. service person I talked to knew exactly what my problem was and already had everything ready. I shipped back the item as soon as it arrived, and a replacement arrived shortly after. Apple even cross-shipped (i.e. as soon as I provided confirmation with the tracking # they gave me that the item was on its way back, they shipped out the replacement without waiting for the old item to reach them). Entire process took 1 week.

Fast forward a week - I got impatient waiting for my MBP (I ordered early with a custom config, and the shipping date was stated for 2 months later). Said i wanted it here faster. Customer service upgraded my standard international shipping to 2-day free of charge.

Overall, i didn't notice any incredible level of technical expertise or anything - but then I didn't ask about anything technical either. But I was impressed by the following:

1. They spoke English!
2. They were friendly!
3. Things got done. If they couldn't do it in that dept, they told me right away and took the steps necessary to make sure the right dept was involved. No messing around with phone tag
4. They actually went out of their way to take care of the customer - setting everything up by the time of my 2nd call. The free shipping upgrade was extremely nice as well.

 

my dell rep was very nice and cool to talk to

 

Although this is not the place to talk about Apple, my experiences with Apple have also been very satisfactory. May be that is the reason Dell customer service aggravates me so much. IMHO, Dell will do good to borrow some pages out of Apple's book.