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    Anyone promised next day shipping but still got ground?

    Discussion in 'Dell' started by ChronoSerge456, Aug 15, 2007.

  1. ChronoSerge456

    ChronoSerge456 Notebook Enthusiast

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    I talked to two reps who told me that I got switched to free next day shipping, but when checking at DHL, I had Ground shipping only. Anyone else have that problem?
     
    ChronoSerge456, Aug 15, 2007
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  2. jpep13

    jpep13 Notebook Consultant

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    Mine is shipped today with dhl ground express. dhl website has next day delivery by 3pm tomorrow 8-16
     
    jpep13, Aug 15, 2007
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  3. vic8379

    vic8379 Notebook Guru

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    I was promised the next day shipping but it just now hit the boxing stage lol. So basically the day my laptop hits the shipped order status I can expect it the next day?
     
    vic8379, Aug 15, 2007
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  4. farelli09

    farelli09 Notebook Evangelist

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    well my order status page says "next business day" for shipping. dell did that on their own and never told me (they switched it after my first complaint call back in july).
     
    farelli09, Aug 15, 2007
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  5. enat66

    enat66 Notebook Enthusiast

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    Well I called and had them change it to next day (at a cost). I then called a few weeks later and the CSR told me she would upgrade the next day to "next day priority" and she certainly changed something because now online it says I have "3-5 Day Shipping" which to me appears to be a down-grade. Perhaps the online shipping method listed is not reliable.
     
    enat66, Aug 16, 2007
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