Anyone else with a 1390 WLAN card having problems?

It's fine when I'm alone but if I'm next to another computer using wireless that is connecting to the same router, it'll get stuff at Identifying, any ideas how to solve this? Haven't done anything lately and it just started happening out of nowhere.

 

I can use my PSP and my 1501( with 1390 wireless) with the same router, side-by-side.

 

DS works fine like this also but with my Vostro 1500 and my sister's E1505(Intel ABG or something), it causes problems.

 

I had problems with the 1390, it was working on and off..more off over the course of a week until it stopped entirely.

Diag didn't even see it after reseeding it 3-4 times.

After 5 and a half hours talking with tech support with 6 reps, doing the same things over and over, they finally decided to send me a replacement, and I did get an upgrade to a 1505, draft-N card.

But the order was canceled yesterday, so I'm going to see what's up tomorrow, or whenever they're open next in their customer care program.

Talk about a hassle though, I bought a Bluetooth MODULE and the first guy I talked to was convinced that since the wire wasn't there, I had to hook it to the USB...He finally saw the light when I started asking about how I was suppose to situate the module inside the laptop and close the panel.

The next rep I talked to said since the wire wasn't there, that it was so rare he'd never heard of it before, so they'd have to replace the motherboard.

So many different people to talk to and they all give you the same phone number, acting like if I do get disconnected, calling that number back will do me real good. Real good...I just hope they make it right, uncancel that order for the 1505 and such.

 

Anything specific you remember about them asking you to test?

 

Flip wireless switch on and off /Hit Fn+F2 to see if light changes

run a long diag, Fn+F2 at boot, card not seen

Reseat wifi card

Device not visable under device manager, at all

Reset BIOS

Check BIOS to make sure it's enable

Update everything including BIOS, which I had already done

System restore

System reformat (I wouldn't do this, I told them after 5 and a half hours, I knew from the start it was a hardware issue, confirmed by Diag not even seeing the card.)

Not in that order of course and some things more than once.

Thing to remember, Dell techs vary in skill level, regardless of "Gold" or not.

Certifications are meaningless.

The nicest tech I talked to was gold, which I don't get gold service, but he helped and was going to talk to L2 techs, but I haven't gotten back to him since one of the techs understood that the amount of troubleshooting done was beyond what is reasonable to assume it was a hardware issue and was going to have customer care replace it, which they got it approved, but apparently they are nolonger shipping what they upgraded me to, a 1505 draft-N card.

So I will find out Monday what I can do.

Yippie, PM me if you want to know what they're going to do for me.

But Dell overall has been very good about making effort to fix the bad, so far.

I'd love to do some consulting for them to get their **** together though.