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    Another good Dell support incident

    Discussion in 'Dell' started by lancorp, Dec 10, 2006.

  1. lancorp

    lancorp Notebook Virtuoso

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    Just thought I would report a GOOD Dell support incident, to help offset the posted BAD ones!

    I received an E1505 from Dell Outlet, and when I got it, the top cover was scuffed up a bit. Since it wasn't a Scratch & Dent, I contacted Dell Support via chat, and they offered to replace it.

    The replacement has shipped, and Dell has generously upgraded the notebook with a T7200 (from the T2050), upgraded the LCD with a WXGA+ from WXGA, and added a free BT355 module!

    Pretty good service, if you ask me!

    Thanks, Dell!
     
    lancorp, Dec 10, 2006
    #1
  2. jim6172

    jim6172 Notebook Evangelist

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    so far my experience with tech support has not been all bad ive received 3 copies of xp pro 2 office basic disks w/codes 3 media direct2.0 and finally 3 media direct 3.0
    and exchanged a 80 gig 5400 harddrive for a 7200 rpm
    so so far if you can understand em tech supports not all bad :))
     
    jim6172, Dec 10, 2006
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  3. lancorp

    lancorp Notebook Virtuoso

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    That's why I always use Dell Chat. They can write english better than I can they can speak it (and I understand it a lot better!)
     
    lancorp, Dec 10, 2006
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  4. jim6172

    jim6172 Notebook Evangelist

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    amen!! but ive grown more patience over the last year by working with em NOT!!!
     
    jim6172, Dec 10, 2006
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  5. lancorp

    lancorp Notebook Virtuoso

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    Hey jim6172,

    You stole my avatar, you copy-cat!
     
    lancorp, Dec 10, 2006
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  6. hbk

    hbk Notebook Enthusiast

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    oh man,how did you manage to exchange the harddrive?
    my 5400rpm HDD just died and i asked about it and they just sent me the the replacement of the HDD which is still 5400rpm
     
    hbk, Dec 10, 2006
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  7. jim6172

    jim6172 Notebook Evangelist

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    oops bout the avitar i found this i think it was on newegg maybe... as far as the harddrive i just got lucky they made a mistake called tech support because i was afraid they would charge me and they said not to worry bout it mistakes happen (at least for once it was in my favor
     
    jim6172, Dec 10, 2006
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  8. Flash Gordon

    Flash Gordon Notebook Enthusiast

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    Lucky you,

    I have had 2 systems shipped to be, 1 screen that I had to replace. I was over charged and my shipping was delayed. My computer continually crashes, and Dell has yet to give me anything other than a headache!
     
    Flash Gordon, Dec 10, 2006
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  9. Jedi007

    Jedi007 Notebook Evangelist

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    what kind of crash? blue-screen?
     
    Jedi007, Dec 10, 2006
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  10. Flash Gordon

    Flash Gordon Notebook Enthusiast

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    I have a thread about it right below this one, NMI: Parity Error, that you can check out if you like.

    Cheers.
    :)
     
    Flash Gordon, Dec 10, 2006
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