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    Another Dell Support Issue...

    Discussion in 'Dell' started by peanut, Nov 16, 2006.

  1. peanut

    peanut Notebook Guru

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    My problem with my D620 began when I tried putting the plastic card back into the PCMCIA slot as I only use my Audigy 2 ZS when I'm in my dorm room. Unfortunately the push button that locks the port got stuck in the out position and the spring it attached to would no longer push the plastic card out.


    I emailed customer support last Sunday (November 5th) and received a call from a technician on Tuesday. Unfortunately due to circumstances beyond my control I had limited hours for which I could get the technician to meet me. However, each time he called, I replied explaining my schedule and gave him the address and times which he could reach me. This happened both Tuesday, Wednesday, and Thursday.


    On Thursday morning (which I told him when I'd be available) I never receive a call from him. He called me in the afternoon and it came down to the technician asking me to meet him to another location at night. Seeing as I had a research meeting that kept me in until 8pm with an exam on the next day to prepare for, I passed on this. Then on Monday I receive a call stating that he had to send the part back to Dell since this was supposed to be Next Day service.


    While this broken tab doesn't affect the performance of my machine, I'm very displeased with the fact that I can't use my Audigy card and that this service was supposed to be "next business day." Obviously I'm upset, but now I'm not even sure what I should ask Dell to do. I don't want to send the machine back unless I'm allowed to keep the hard drive or given enough time to wipe it clean of data. But I also don't want to have to deal with a technician that just disappears on me...
     
    peanut, Nov 16, 2006
    #1
  2. drumfu

    drumfu super modfu

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    1. not sure what you're upset about. it seems you're the one who keeps rescheduling

    2. if you do send the machine in for service, you are encouraged to remove the HD
     
    drumfu, Nov 16, 2006
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  3. peanut

    peanut Notebook Guru

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    Well the reason I'm upset is that I wasn't the one doing the rescheduling. I specifically told the technician when and where I was available. Then he calls me when I wasn't available (such as during class). I can't exactly move my classes or meeting times set several weeks in advance with a professor.


    Maybe I'm just venting (if I am, I apologize). But probably the most puzzling thing is that the technician would never give me his name....even if I asked for it. :confused:
     
    peanut, Nov 16, 2006
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