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    Am I missing a restore cd with my B130?

    Discussion in 'Dell' started by anna123, Jan 15, 2006.

  1. anna123

    anna123 Notebook Guru

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    I purchased a refurbished B130 which arrived in new condition. However, the only cd's I received were for AOL, Word Perfect, and the oem XP. How many cd's came with a new one. If I format the drive, I will be missing the software for the dvd etc.
     
    anna123, Jan 15, 2006
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  2. Amber

    Amber Notebook Prophet NBR Reviewer

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    You have to request those separately from Dell. Try calling their tech support, and asking for them.
     
    Amber, Jan 16, 2006
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  3. lelisa13p

    lelisa13p Newbie

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    You're lucky you got any CDs at all. My new B130 came with a square piece of cardboard with a picture of a CD printed on it, telling me that they no longer ship the OS CD. Lucky for me that the Dell desktop PC that I bought my son in July 2004 still came with many CDs, including Win XP Pro (same as my B130.)

    My second day with the B130 required a phone call to Dell Support to find out how to restore the machine using the Restoration Partition (or whatever the devil it's called) because Windows had become corrupt & all Help files and who-knows-what-else were missing. The tech support guy was top-notch, but when I asked about the CD situation, he told me that using their method I'd be back up & running in 15 minutes as opposed to the 1 1/2 - 2 hours for XP installation. He was right. No probs since. (Whew!)

    Regards,
    Lauren
     
    lelisa13p, Jan 18, 2006
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  4. Amber

    Amber Notebook Prophet NBR Reviewer

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    His method is quick because it reinstalls all of the junk software. When you use the CD, it doesn't install the junk.
     
    Amber, Jan 18, 2006
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  5. lelisa13p

    lelisa13p Newbie

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    I know; that's the part that bites. I was desperate at that point because my old PC was at Death's door and I needed to do something quickly! I plan to run a thorough backup & then dump the junk with a reinstall when I have time. BTW, your Guide is terrific!
     
    lelisa13p, Jan 19, 2006
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  6. Amber

    Amber Notebook Prophet NBR Reviewer

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    Oh, okay. Just wanted to make sure that you knew the difference. Thanks for the compliment.
     
    Amber, Jan 19, 2006
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