About to talk to a Dell Rep...

When I first ordered my laptop, the ESD was actually 8/24. When I got my confirmation email, that date quickly changed into ESD 8/30 with an arriving date of 9/4-9/6. I really need this laptop before school starts and want to know if I can somehow get them to give me free next business day shipping.

Any suggestions on how to get this?

Also, will the asking for Windows Vista Home Premium work?

Thanks a lot

-Chrono

 

They will surely upgrade you to next day business but still might not make your school start date

 

I am talking to one online now

 

Please tell me how that goes Amy! If you could, add what you said and what they gave you. Thanks!

 

Its only been a few days since I ordered, its just that I want to know why its going to be over a month. I got my router 4 days after I ordered!

 

After I get done with her, I will post it

 

Exit 12:32:14 PM System CCare Rachel M has joined this session!
12:32:15 PM System Connected with CCare Rachel M
12:32:19 PM CCare Rachel M Thank you for contacting the Dell Home and Small business customer care chat. My name is Rachel. How may I help you today?
12:32:52 PM Amy Peters I was just wondering what was causing such a huge delay on laptops. I got my router today, but my computer is going to be another month
12:33:28 PM Amy Peters and i kinda need it for class
12:33:29 PM CCare Rachel M I can certainly help you with that. May I please have your order number?
12:33:48 PM
12:34:36 PM CCare Rachel M Is it ok if I take a few moments to pull up your account?
12:34:41 PM Amy Peters sure thanks

12:36:02 PM CCare Rachel M Just to ensure that I have the right account pulled up. Can you please verify your phone number, address with postal code, first and last name and your e-mail address?

12:36:40 PM
12:39:03 PM CCare Rachel M Please give me a few minutes to look into this matter for you.
12:40:44 PM Amy Peters thank you
12:43:14 PM CCare Rachel M Thank you for your patience
12:43:22 PM Amy Peters np
12:44:14 PM CCare Rachel M There's a current back order going on. It will take about another 9 days to complete before it's shipped. You should have it by August 30th, September 4th at the latest.
12:44:37 PM Amy Peters really? So sooner than the date that is estimated

12:45:29 PM CCare Rachel M That's just an estimate but we are working hard on rectifying all the delays going on. And we do apologize for the inconveniences it's causing everyone
12:45:44 PM Amy Peters ok. well thank you for your help
12:45:54 PM CCare Rachel M Is there anything else I can help with today?
12:46:02 PM Amy Peters no thanks. have a good day
12:46:05 PM CCare Rachel M Thank you for contacting Dell Canada customer Care. You'll be receiving a brief e-mail going over our conversation today. Thank you and have a good day.

 

I really find it weird I got a date which was BEFORE my ESD

 

From what I've browsed around here, they do tend to do that a lot. Mine is currently in the boxing stage right now actually.