About Price Protection...

I'm just wondering what's up with all the "price protection" posts since I'm not aware that Dell has a price protection policy. Although many companies have a "price protection" or "price matching" plan, that's something they do by choice. Unless stated, you aren't entitled to price matching.

I read a bunch of posts about how Dell's CSRs don't "get it" and that it's "common sense" to price protect, but that's actually quite false. It's actually a lot of consumers who don't "get it." In the same way that companies can't just bill you when prices go UP for already-purchased items, you don't have a right to price-matching for discounts after purchase (unless so stated).

To threaten to return a functional product to receive discounts is unethical (but most people will do it anyways) because that's not why they have return policies. This is something that irks me because, although I'm not in the business world, it's pretty lame that people take a well-intentioned and reasonable thing like returns policies and completely pervert it into a weapon they use against the company.

Anyways, that's my five-minute diversion from laptop talk.

 

www.dell.com/support

 

Right. For US customers only.

EDIT: Meaning, I didn't check every poster in there to see if they were from the US but I think they weren't. If they were, my bad.