A little hope for everyone perhaps?

Ok so 3 in the morning over here and I'm stressing out about all this bad talk of orders being delayed for months and months so I call Dell only to be bored by waiting and then go to the online chat with the customer service and this is what I got...

Exit 3:04:25 AM System Your chat session will begin shortly.
3:04:26 AM System Sachin Dhar has joined this session!
3:04:26 AM System Connected with Sachin Dhar
3:04:30 AM Sachin Dhar Thank you for contacting Dell Customer Service Chat. My name is Sachin. How may I help you?
3:04:30 AM Sachin Dhar Hello.
3:04:36 AM missnora89 hi
3:05:04 AM missnora89 my status is still in production yet my ship date is still set for 9/3/07 which is this monday
3:05:07 AM missnora89 why isn't it shipped?
3:05:20 AM Sachin Dhar As we are facing manufacturing and supply constraint.
3:05:56 AM missnora89 so why haven't i been given an updated estimated ship date?
3:07:12 AM Sachin Dhar As you said the estimated ship date is 09/03/2007. which is Monday so I request you please wait until that date.
3:07:36 AM Sachin Dhar As per my past experience I am positive it might ship on Monday.
3:08:23 AM missnora89 ok so it's possible that my status hasn't been updated because as far as i know it is still 'in production' and it needs to be boxed and is yet to be shipped, there is no way that it can go through all of that tomorrow and come through on monday since it is the weekend
3:08:45 AM missnora89 i understand it's not your fault that there is a delay but it's frustrating for all your customers
3:09:01 AM Sachin Dhar There will be no more stage as it will shows in production until it is shipped.
3:09:26 AM Sachin Dhar No doubt I am a representative of Dell but I am also a customer myself once I am out of the office. I do understand the issues commonly faced as a customer.
3:09:55 AM missnora89 oh alright, so there is still a good chance that i'll recieve it on monday then?
3:10:37 AM Sachin Dhar Yes.
3:11:16 AM missnora89 ok well i'll keep my fingers crossed and see what happens, thank you!
3:11:17 AM missnora89 =)

I was pretty nice this time, considering I haven't even thought about giving it until monday, you guys all freaked me out. Anyways, I don't know about you guys but that's given me just enough hope to get me to sleep tonight and get me to monday, I pray that this lady...errr man...whatever is right and I sign for a big package from Dell monday morning, if not, watch out Sachin...waaaaatch out...

 

maybe this post can be merged in your other topic by one of the mods?

 

Ask for some goodies, errrr, as in, from DELL!

 

Better yet, she can be directed to a blog site!

 

A couple things:
You should probably remove your name from that convo and replace it with something else.

Also, they said the same thing to me before August 16th and I have a very similar system I ordered on 7/20. They are known to say that to end the conversation.

 

... I have had several dell chats that were very similar to this... 3 actually as each of my 3 ship dates approached... yet and still I have no laptop... hope ur luck is better than mine :'(

 

I orderd mine on 7/23..we have pretty close to the same specs except Processor and Color..and i just hit boxing 2 days ago...took 38 days..still haven't gotten the notebook

I hear the greens are getting delayed about as much...

im just giving you an "honest" assesement...i posted an article in this forum about Dell notebook Delays could extend into November...i suggst you look it up and read it

Reps have lied to me on a few occassions

here is how mine ESD have been

7/23 order

EDD = Estimated Delivery Date
1st EDD 8/4(delayed)
2nd EDD 8/14(Delayed)
3rd EDD 8/28(Delayed)
4th EDD 9/6(waiting for it to be delayed)

even though i have been in boxing for 2 days...i will consider myself "blessed" if i receive the notebook bye tuesday or Wednesday of next week..that would make the total wait time...44 days

From order to getting here..i will be lucky if it arrives in 44 days

you have the Same Screen as me..the 1440 x 900 has "huge delays" that is probably delaying your order(like mine) more than anything else.

just hang in...if you can afford to wait..you will get it...it will just probably be awhile...im just being upfront and "honest" with you where as Dell will not...i hope you get it sooner than that, but i wouldn't bet on it

good luck to ya

 

Ordered on July 10.
Delayed multiple times.
Had a chat like this on Aug 29, laptop supposed to ship on Aug 30.
I have just been delayed to
September 27.
No hope here...

 

In this subforum, I like threads that start with "Good news..." or "A little hope.." even if they offer false hope.... they still make you feel good for a few seconds.. I really do hope your system gets shipped on time though.

and in the spirit of personal pics as avatars...here we go .. lets see if this will affect our shipping-luck...

btw missnora, my name is Samer..and i was wondering if Narnia is anywhere close to Camelot?

 

Did Western Canada's settlers just go to the Fantasy section of a library and start picking out names for towns? (I kid, I kid).

 

I've had Sachin for a CSR rep before. He's actually one of the better ones. He expidited my order for me, and I received it 5 days after he did this.

Btw, I wouldn't get your hopes up. I'd expect the worst, knowing Dell. The truth is, it's Friday now and it hasn't gone into boxing yet. Boxing for me took 4 days. I highly doubt your notebook will ship Monday. I'm not trying to be pessimistic, I just know how much it sucks to have a CSR give you false hope.

 

Haha well thanks for the daily dosage of reality guys, my hopes are yet again at an all time low, damn why'd I have to cross this forum while web surfing.

And Samir Narnia is far from Camelot I'm sure, it's alot colder too...Where are you from? Your name is very Arabic haha.

 

Oh back on topic, is it possible that the laptop could be in boxing yet the order status won't update until it is shipped and on it's way to me? Just a suggestion...I don't know, I'm still trying to be a wishful thinker...

 

Dell Canada's 'In Production' stage includes everything from Kitting, Building, Testing, and Boxing. The next stage is Delivery Prep, which usually takes far less than a day and it's on to shipping from there. So, there's very little time between the end of In Production and actually shipping.

I especially liked this line from your conversation:

Wow, he's positive it might ship? That's confidence for ya.

 

Haha hey it gave me just enough confidence yesterday to stop worrying and go to bed so that's good enough for now.
How does everyone know when their product goes into boxing then? I just have the damn 5 stages that are doing me no good...

 

Those would be the Americans. Their order status system has many more discrete steps than ours.

Yeah, up at 3am. It's good you went to sleep...

 

Figures...those Americans I tell yah haha
Well I'm on the phone with Dell customer care, see if I can get more insight on where my lovely laptop is...and if not, let the b!tc*hing begin...


...they really need to start allowing curse words in this forum, ESPECIALLY this forum considering it deals with a bunch of angry Dell customers.

 

Not to be a downer...but I just got delayed 2 times...just today. Im on my 7th EST. ship date.

 

Well, you are a downer haha. We'll see what customer care says, not expecting much help but it's worth a try...anyone wonder why they play porno music while you're on hold? Seriously, get some new tunes...

 

Hmmm, because their screwing you, me and everyone else?

 

Hahaha, clever, very clever. I'm still on hold it's been like 15 mins at least, grrrrrrrrrr