The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    A couple M1330 questions

    Discussion in 'Dell' started by Dsfordennis, Nov 8, 2007.

  1. Dsfordennis

    Dsfordennis Notebook Enthusiast

    Reputations:
    0
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    5
    My girlfriend ordered an M1330 for college and to begin with was satisfied enough with it. However, only about two, almost three months in, the battery doesn't work independently at all. More then that, the screen is beginning to get scratch imprints from the keyboard. As in, in the middle of the screen (with the screen off) you can clearly see the scratches of outlined keys.

    I've looked at other problems that other M1330 owners have and haven't noticed any repeating issues of either the screen scratching in such a manner, or about their battery crapping out with a simple three months of casual use. (Note: The laptop does turn on and function, but only with the power cable plugged into the wall. When it does turn on, it says the battery is 9x% full and charging, but the laptop does not turn on on its own).

    Are these problems enough to get the laptop replaced? I'm rather appalled at the build quality of a $2000 machine, and I'm even more worried at the dissatisfaction of people receiving replaced machines. At this point, is it even possible to get a refund?

    Any general advice?
     
    Dsfordennis, Nov 8, 2007
    #1
  2. Rachel

    Rachel Busy Bee

    Reputations:
    1,369
    Messages:
    4,245
    Likes Received:
    5
    Trophy Points:
    106
    Ring Dell and ask for a new battery. You can download this notebook hardware control to find out information about the state of your g/f's battery you will need to download the bugfix version. Some people seem to get different makes of batteries maybe some are better than others.
    http://www.pbus-167.com/nhc/nhc.htm#anchor_download
    As for the screen issue put that to Dell also and maybe they might replace your g/f's screen. This issue has been discussed before and those that had an issue with this was using the cover that you get when you buy your computer that goes over the KB to protect their computer screens when they closed their computers it seems.
    I haven't had this issue though.
    http://forum.notebookreview.com/showthread.php?t=171535
    I seriously doubt that you will get a refund from Dell now as you have passed your 30 day window and the problems mentioned are not to that level where i think they would offer a refund.
     
    Rachel, Nov 8, 2007
    #2