9400 / e1705 BSOD Multiple IRP Complete Requests

I was excited to get my new notebook, a nicely configured e1705, but was very disappointed to have it crash on me within a couple of hours of receiving it. Anyone else have this problem (Multiple_IRP_Complete_Requests)? It's happened about 12-14 times in the 2 weeks that I've had it.

I've worked on finding a solution for a couple of weeks now but to no avail. I'm just interested in anyone else's experiences with this model--good or bad--on Dell's Forum's it seems like there are a lot of people with this exact problem and no solution.

I'm actually in the process of returning mine--if only it would work properly this is a wonderful system. Looking forward to hearing from any and all who have a story to share.

5/18/06 Update:
To make information easier, I have copied some solutions that have worked (thanks deadstone2706 & ejohnson0547!) here as well as a listing of things that I have tried and that I have heard others have tried to fix the problem.


deadstone2706's fix:

I updated the Bluetooth installation/drivers from the Dell website, and everything else I could too.

Have a look at this site as well: http://aumha.org/win5/kbestop.htm

another thing, are you using a USB external hard drive or wireless usb mouse? If so, stop using them and see how it goes...particularly the usb wireless mouse...

good luck, personally I am like a recovering alcaholic with this problem - every day I say 'n days without a Blue Screen'

let us know how you get on after updating the Bluetooth - read and follow the guide below as well if necessary, perhaps these other drivers are better: Notebook Forums - Bluetooth drivers

One more thing, disable, or remove the DLA (Drive Letter Access) of Sonic in your Hard-Drive properties ... I forgot to mention that as one of the steps I took it... and every day that I go without a Blue Screen of Death I become more confident, and a better person too

9 Days without a BSOD !



ejohnson0547's fix for his e1505:

For me it stopped after I did a format and reinstall of Windows Media Center 2005. When I reinstalled I did NOT install Sonic MyDVD. I installed all latest drivers from Dell website and PowerDVD.

Dell has a crash analyser utility, somewhat dubious in its correctness, but it was suggesting a driver from the MyDVD app was causing it.

But anyway, since then, not a single blue screen. I have never had a good experience with Sonic stuff. Even the built in DVD creator in MCE uses the Sonic burning engine and fails for me many times.

I recieved my E1505 around Apr 5. I had the BSOD described above about once a day or every other day. I formated and reinstalled on Apr 23 and I have not had a BSOD since.

I also deleted the Restore partition and gained about 5 Gig harddrive space.

The only thing from the Dell CDs I installed was PowerDVD 5.7 and the Dell Windows MCE 2005 DVD. I got the latest drivers/Bios from the Dell website. No Sonic MyDVD, No McAfee, no Corel trial ware.
I use Nero 7 and Norton 2006 instead now.

The only issues I am having now are, the computer seems to wake up on its own every night, from stand by or hibernation. I disabled all wake up options in the bios. I disabled all wake up options in the Device Manager for all the devices.
But I can live with this for now, it is better than the BSOD.


And a list of information copied from one of my later posts is now here:

I should also list what I have tried to date to fix the problem:

1) System restores at various points, going all the way back to factory settings, and testing many of my own installs. It's really a shame that Dell doesn't automatically ship the software CDs anymore like they used to.

2) Updated all drivers for peripherals, XP, and everything I could find updates for. I have not yet tried downloading all of the Dell driver updates but have heard from many that it does nothing to solve the problem either.

3) BIOS update, from A00 to A01. This gave me the longest reprieve from the problem--a full two days without BSOD.

4) Pre-boot diagnostics run along with the extended diagnostic test. Touchpad test was very quirky, and also seemed to be some problem with the DVD R/W drive. Dell Tech support suggested that this is a software issue and that a full reinstall of software would resolve the problem. Only problem is, I've heard from many others who have done the full software reinstall but it didn't do anything. Another issue is that I'd have to wait for the software to reach me, try it, and then see if it helps--meanwhile my 21 day return period would expire and I'd be stuck with a faulty system if the BSOD returns.

5) Removed virtually all software installed by me on the system.

6) Removed my McAfee software from the registry and reinstalled it from CD. I should note that this was due to the fact that it wasn't installed properly by the factory and it had some errors in it (but causing only problems with McAfee, not the BSOD).

Other attempts at fixing it that I have heard about but haven't tried myself yet:

1) A complete update of all Dell drivers apparently doesn't work.

2) Turning off the Dual core function of the Core Duo processor--but only seemed to be one person with this problem and solution.

3) Unplugging the Kensington dock and simply not using it seems to have worked for some.

4) Disabling Dell Quickset also may be working for some others.

5) Removing the Dell bloatware doesn't seem to be working either.

6) Some report high GPU temperatures coinciding with BSOD, but others have the same problem with rather low GPU temperatures.

Hope this helps anybody looking for some help. This is what I have gleaned from hours upon hours of searching, reading, researching this problem. If I remember more or find anything new I will be sure to post it.

Please do add to this should you have new or updated information about any of this.

5/25/06 Update:
I have heard from a poster on Dell's forum that removing SonicDVD's software didn't work for him. Unfortunate, since that seemed to be what worked for a number of you out there with this problem. Still might be worth a try though...

5/30/06 Update:
I've heard on Dell's forum lately that uninstalling Bluetooth has worked for a few people. One guy even said downloading the new driver for his Bluetooth has fixed his problem. Give that a try...

 

I had it constantly until last week.

I updated the Bluetooth installation/drivers from the Dell website, and everything else I could too.

Have a look at this site as well:

http://aumha.org/win5/kbestop.htm

another thing, are you using a USB external hard drive or wireless usb mouse?

If so, stop using them and see how it goes...particularly the usb wireless mouse...

good luck, personally I am like a recovering alcaholic with this problem - every day I say ' n days without a Blue Screen'

let us know how you get on after updating the Bluetooth - read and follow the guide below as well if necessary, perhaps these other drivers are better:

Notebook Forums - Bluetooth drivers

HTH

Philip

 

I've had this happen twice.
The first time was just after getting the 1705, within minutes of the initial configuration finishing.
The scond time was after I wiped the OS and installed from the Dell OS cd.

Both times I had an external USB drive attached to the USB port on the back of the system, upper left as you look at it from the rear.

I'm also having problems with my USB tethered LGvx9800. Windows thinks that the USB connection drops and disconnects the DUN session. Or it will simply hang the port and I can not disconnect the session and even a reboot of the laptop hangs at "saving your settings" and the laptop has to be powered off. This issue might be driver related, but the same setup worked fine on a Dell B120 I used for 10 days while I waited for the 1705 to arrive.

 

Jerry, have you flashed your BIOS yet? My 1705 came with A00, and A01 was available before I got my laptop so I immediately flashed my BIOS after I opened the box. The BIOS update may fix your USB problems.

 

It came with A01.
I changed the LG USB driver today and it seemed to do ok, but I iddnt get to test it for long.
I also loaded the MS patch that just came out for the USB power issue.
I should know by tomorrow evening if the USB modem problem is resolved.

 

It seems that XP Media Center is a common factor among those that experience this particular problem. If I am wrong about this, by all means please let me know. Are there XP Home and XP Pro users out there who are also afflicted with the Multiple IRP Complete Requests BSOD?

 

I should also list what I have tried to date to fix the problem:

1) System restores at various points, going all the way back to factory settings, and testing many of my own installs. It's really a shame that Dell doesn't automatically ship the software CDs anymore like they used to.

2) Updated all drivers for peripherals, XP, and everything I could find updates for. I have not yet tried downloading all of the Dell driver updates but have heard from many that it does nothing to solve the problem either.

3) BIOS update, from A00 to A01. This gave me the longest reprieve from the problem--a full two days without BSOD.

4) Pre-boot diagnostics run along with the extended diagnostic test. Touchpad test was very quirky, and also seemed to be some problem with the DVD R/W drive. Dell Tech support suggested that this is a software issue and that a full reinstall of software would resolve the problem. Only problem is, I've heard from many others who have done the full software reinstall but it didn't do anything. Another issue is that I'd have to wait for the software to reach me, try it, and then see if it helps--meanwhile my 21 day return period would expire and I'd be stuck with a faulty system if the BSOD returns.

5) Removed virtually all software installed by me on the system.

6) Removed my McAfee software from the registry and reinstalled it from CD. I should note that this was due to the fact that it wasn't installed properly by the factory and it had some errors in it (but causing only problems with McAfee, not the BSOD).

Other attempts at fixing it that I have heard about but haven't tried myself yet:

1) A complete update of all Dell drivers apparently doesn't work.

2) Turning off the Dual core function of the Core Duo processor--but only seemed to be one person with this problem and solution.

3) Unplugging the Kensington dock and simply not using it seems to have worked for some.

4) Disabling Dell Quickset also may be working for some others.

5) Removing the Dell bloatware doesn't seem to be working either.

6) Some report high GPU temperatures coinciding with BSOD, but others have the same problem with rather low GPU temperatures.

Hope this helps anybody looking for some help. This is what I have gleaned from hours upon hours of searching, reading, researching this problem. If I remember more or find anything new I will be sure to post it.

Please do add to this should you have new or updated information about any of this.

 

Well, my modem acted up already.
I had these items connected via USB:
Speedlink 5.1 headphones.
External hard drive
MS basic optical mouse (wired)
LG vx9800 phone acting as a modem.

I played about 15 miuntes of DOOM3 and closed that out. Next I tried to use the modem, and DUN hung. unplugging the cable from the port would bring DUN up again, reconnecting the cable and firing off DUN just hung DUN again. I had the problem where the shutdown of the system hung and I had to power cycle the laptop. Everything works after the reboot.

I wonder if this a buggy USB chipset on the MB.

Chris, you killed one hope I had, that a powered USB hub would take care of this. I'll still try it when it comes in, but I have little hope that it will after reading that your docking station didnt help.

 

I had the exact same issue with my E1505. Blue screen with MULTIPLE_IRP_COMPLETE_REQUESTS as the error message.

For me it stopped after I did a format and reinstall of Windows Media Center 2005. When I reinstalled I did NOT install Sonic MyDVD. I installed all latest drivers from Dell website and PowerDVD.

Dell has a crash analyser utility, somewhat dubious in its correctness, but it was suggesting a driver from the MyDVD app was causing it.

But anyway, since then, not a single blue screen. I have never had a good experience with Sonic stuff. Even the built in DVD creator in MCE uses the Sonic burning engine and fails for me many times.

 

ejohnson, would you mind telling us how long it's been since your last BSOD?

 

One more thing, disable, or remove the DLA (Drive Letter Access) of Sonic in your Hard-Drive properties ... I forgot to mention that as one of the steps I took it... and every day that I go without a Blue Screen of Death I become more confident, and a better person too

9 Days without a BSOD !

 

deadstone, thanks for the information. 9 days and no BSOD is amazing! I'm sure there are many out there who will be glad to see what you have done.

 

I recieved my E1505 around Apr 5. I had the BSOD described above about once a day or every other day. I formated and reinstalled on Apr 23 and I have not had a BSOD since.

I also deleted the Restore partition and gained about 5 Gig harddrive space.

The only thing from the Dell CDs I installed was PowerDVD 5.7 and the Dell Windows MCE 2005 DVD. I got the latest drivers/Bios from the Dell website. No Sonic MyDVD, No McAfee, no Corel trial ware.
I use Nero 7 and Norton 2006 instead now.

The only issues I am having now are, the computer seems to wake up on its own every night, from stand by or hibernation. I disabled all wake up options in the bios. I disabled all wake up options in the Device Manager for all the devices.
But I can live with this for now, it is better than the BSOD.

 

Thanks ejohnson! I will put deadstone & your solutions on my original post for others to find easily. I am sure it will be helpful.

 

Unfortunately I have heard from a poster on Dell's forum that he has tried uninstalling the SonicDVD software and that didn't work for him. It looked to be the solution for more than one reader though...

I will add this information to the original post.

 

I've heard on Dell's forum that uninstalling Bluetooth has worked for a few people. One guy said that downloading the new driver worked for him. It's worth a shot...

This information was also added to the original post.