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    7559 random system lockup issue

    Discussion in 'Dell' started by imglidinhere, Feb 1, 2017.

  1. imglidinhere

    imglidinhere Notebook Deity

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    Okay so... this has happened about 3-4 times since I bought the machine, and now that it's out of warranty, I'm left to my own devices to attempt to fix this myself since I really couldn't afford shipping at any point last year (job was lacking in the funding department) so... here we go.

    Recently, twice now in as many months, my machine has completely locked up in games. Both times it's been a case of the keyboard completely going out and just... randomly shutting off, won't respond or anything. Also i'd like to add that the touchpad AND the power button also fail to respond. Only by taking off the bottom cover and physically pulling the plug on the battery does the machine actually shut off... or if I wait for the battery to drain completely... and I'm not patient enough for that number.

    So my question is... has anyone else had this issue before? I love this machine and I honestly hope it's just a BIOS issue or another quirk with this system lineup. I'd hate to be using a defective unit that's likely to die. :c


    Temperatures weren't likely the case since I've NEVER seen the CPU rise above 80*C and the GPU never hits above 75*C either. I don't know of the M.2 SSD though, could that be overheating? Though I doubt that'd cause the keyboard and whatnot to just stop responding entirely. I mean, as far as PCs go, there are two primary hardware components for Windows that override all others and the Keyboard has literally the #2 spot there in that heirarchy. (Hence why it responds so rapidly and completely, usually, to the Ctrl+Alt+Delete command.)


    So now that there's this wall of text here, I will summarize my plight as simply as possible...


    ~Halp pl0x!~
     
  2. imglidinhere

    imglidinhere Notebook Deity

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    Nothing? No one can help at all? :/
     
  3. SMOKE_SKULL

    SMOKE_SKULL Notebook Deity

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    Maybe get a program like who crashed and read the dump file. Then report back.
     
  4. RePaRaQu

    RePaRaQu One name. One legend.

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    Clean FAN
    Check BIOS version
    Load BIOS defaults
    Fresh Windows installation
    Update trough Windows update
    Install needed drivers only
    Test & Test