50 days and counting

i ordered my 1720 in mid july and am still in the build stage. it was supposed to ship out today but instead i got another delay notice. now it 9/12. this is beyond frustrating. its one thing to delay me and say up front its gonna be 2 months then it is to get my hopes up every week and then kick in the jewels everytime its gonna ship.

im in no hurry for this computer and i did get a great deal on it, but the fact that there customer service treats people like this is uphauling and disturbing. i will never but another dell, i will probably never mail order a computer again.

i would love to get a a honest answer from the CSR's. i called 2 days ago to do an order modification and the guy there said there was no need to cause all parts were in stock and it would ship on the 5th. why would he tell me that. it would seem he would know it would not ship. why lie, why string me along, why not be honest. there arent gonna get me to cancel.

the best service i recieved is from a guy on the dell forum. a guy named todd i believe. i dont even think he is employed by dell(i may be wrong though) i gave him my order number and he gave me lots of info

i posted this on the dell forum and i hope mike dell sees this. although i think he will never hear of this. im almost certain he doesnt even know there is an issue here


end rant

 

I received the same information yesterday on my Sunshine Yellow 1720. I was so angry this morning to find out that I had been delayed again. I am now on the phone with Dell getting my order changed to Jet Black in order for it to ship sooner. I am just sick of the misinformation and lies. In fact, the account manager in order modification told me that if he knew who the guy was who told me my laptop would ship today, he would have a "talk" with him, meaning he doesn't work at Dell. However, the lady in OM asked me to hold while she located the gentleman who gave me that information yesterday. Conveniently, he is on vacation today. So, it seems like even people in the same department, who sit in the same room, do not know what is going on.

I know exactly how you feel.

End rant . . . for now.

 

48 days and counting

 

sorry to say but im glad someone knows my pain

 

i am on ay 50 now, i posted in the 30+ days and didnt realize ther was a hole post dedicated to the 50`s. the question is will we get to the 60's, i hope not

 

Yes, I definitely know your pain. Misery loves company, huh?

 

I'm over 50 days ... yay? i dunno if I should be sad about how long its taking me laptop to be made or happy about how long i can brag to everyone that it did take to be made once it comes ... if it comes ... i hope it comes.

 

you are not alone.... i am here with you...

 

just got bumped from 9/12 to 9/22... dell=$h1T

 

by the 22nd itll be 67 days....f you mike dell

 

pushed back again... the same damn day... 9/22 ESD

 

Did everyone here on in this thread order the T7300 2.0 C2D...?

That must be the hold up because its not even offered anymore.

Oh and I just waited 45mins on hold trying to change my order, and the music just shut off....thats 3 times now. Once on my cell phone and twice on my house phone. G DAMNIT! IM SO TIRED OF THIS SH!T

 

You know what doug... looks like we're waiting partners... cause I'm still in build too and they keep giving us the same raggedy azz bootleg ship dates

 

what are your specs... we should compare.

 

r u the 22nd now

 

Hey ThursdayLE,

I was told repeatedly by CSRs that the T7300 is holding my order up since it is out of stock. I called order mods and asked for a T7500, since as you can see its about the same price now than the T7300 was back in the days when we ordered. They wouldn't do it, since I'm only entitled to promotions at the day that I ordered, not current ones. I tried to explain to him, that the current T7500 price is not a promotion and he started ignoring me. Also he said, that the notebook will definitely come earlier without mod than with modification.

 

Inspiron 1720, Intel Core 2 Duo T7300, 2.0GHz, 800Mhz, 4M L2 Cache
2GB, DDR2, 667MHz 2 Dimm
Anti-glare, widescreen 17.0 inch display (1440 x 900)
Intel Integrated Graphics Media Accelerator
160G 5400RPM SATA hard drive 5400 RPM
Microsoft Windows Vista Home Premium Edition, English
8X DVD+/-RW Dual Layer Drive
Integrated High Definition Audio 2.0
Intel 4965AGN Wireless-N Mini Card



went online to check my order status it said i had no orders in this time frame... i actually had to change it to check in the 90 days

 

its a bold face lie... trust me they have told me that many many many many times

 

Yes I am the 22nd now (so is my sister who has the same laptop as me but with a T7100 1.8 instead of the T7300)... Still in the Build stage.... my specs are:
Inspiron 1720, Intel Core 2 Duo T7300, 2.0GHz, 800Mhz, 2M L2 Cache
Flamingo Pink Color with Microsatin Finish
2GB, DDR2, 667MHz 2 Dimm for Inspiron 1720
Glossy, high contrast widescreen 17.0 inch display (1440 x 900)
Intel Integrated Graphics Media Accelerator 3100 Inspiron 1720
160G 5400RPM SATA hard drive 5400 RPM
8X DVD+/-RW Dual Layer Drive
Integrated 10/100 Network Card and Modem, for Inspiron
Intel 4965AGN Wireless-N Mini Card
Premium Deep Metallic Pink w/ Soft Touch LCD back color w/ 2M pixel Camera Insp 1720
85 WHr 9-cell Lithium Ion Primary Battery, Inspiron 1720

Everything in Italics is what was backordered at some point or still is...

 

Yeah I just got off the phone....another waste of time. They wouldnt let me modify because #1 same reason, #2 they were closing in 5 mins. WTF! Im not checking my status anymore. Ill just get it when I get it.

 

wierd but if i go to the order from dell delay email it will say my esd is 9/27 but if i just log to account from dell site it will say 9/12...
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................ maybe monkey drank all the yellow paint?

 

It's a color problem...

http://www.pcworld.com/article/id,136443-c,notebooks/article.html

It may last until November

http://www.digitimes.com/systems/a20070823PD206.html

GL

 

it can't be totally the color though because as of now all colors are going out... even pink, which previously wasn't going out at all....

 

Can I report these CSR with DELL, so they get disciplined for lying to customers ? I have logs and everything.

 

I doubt it...because on the direct2dell blog... some CSRs post up there and they say they give the customers the information that they get from Dell higher ups ... its a vicious cycle

 

After being really nice and begging for help, I finally got an email with a DHL tracking number for my notebook !!! The bad thing about it is though, that DHL shows this tracking number to be a shipment from Dell to a women in Oregon and I'm in Massachusetts. I'll try to call DHL to have this changed now.

 

sorry mztery but i quit... i gave up the 2 delays in one broke this camels back. so im done. i hope all the best to you all

 

today is my 50 day anniversary....

 

i dont know if youll like hearing this, but i ordered a red 1720 on august 7, and it shipped yesterday/hope you get your soon.

 

In about 5 days I join the 50 Club! AWESOME!!!!

 

I went into Testing today!... There's hope yet!