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    3-5 Day Delay For Changing Shipping Address?

    Discussion in 'Dell' started by aebrowne84, Sep 30, 2007.

  1. aebrowne84

    aebrowne84 Notebook Consultant

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    I called Dell today to change the shipping address of my laptop from my home address to work. The representative stated he would put me on hold while he made the change. When he came back on he stated they would attempt to deliver to the first address then they would attempt the second address 3-5 days later.

    The laptop is shipping DHL and I'm hoping they're mistaken considering the shipping method is Next Business Day. I don't even mind picking up the laptop from a DHL facility but now I'm afeard they actually will delay the delivery date due to Dell red tape.


    Has anyone else experienced this?
     
    aebrowne84, Sep 30, 2007
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  2. Dell C.A.

    Dell C.A. Company Representative

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    aebrowne84:

    I’m at Dell Headquarters in Austin, Texas and I just came across this last post. I'm sorry about the inconvenience and hope that the system is there by now but if not I'd be glad to do what I can to help. Changing a shipping address very late in the game or rerouting a package can be quite difficult for several reasons but the primary one is security.

    If you don't have it by now or need help with this, feel free to PM the order number and I'll look into it.


    Neil
    Dell, Inc.
     
    Dell C.A., Oct 4, 2007
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  3. zfactor

    zfactor Mastershake

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    ^^^ man where were you guys when i had so many issues.. wish i could have had someone fix them id still be a dell owner....
     
    zfactor, Oct 9, 2007
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  4. Dell C.A.

    Dell C.A. Company Representative

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    We usually do the best we can to cover the main tech boards and any blogs and MySpace pages we can. It's impossible to find everything but we do the best we can to catch as much as possible. Sorry to hear that you left us though.
     
    Dell C.A., Oct 10, 2007
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