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    1720 Replacement DVD Burner

    Discussion in 'Dell' started by madburrito, May 1, 2008.

  1. madburrito

    madburrito Notebook Enthusiast

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    So my 1720 burner has never really worked correctly ever since ive gotten this laptop, but now it wont even read cds.. Is there anywhere i can buy a replacement and install it? Do i have any other options? Thanks for any info!
     
    madburrito, May 1, 2008
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  2. ScorpionSX

    ScorpionSX Notebook Geek

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    If you still have warranty, then call or email Dell and ask for a replacement drive. My dvd burner wasn't burning dvds, so i asked for replacement and they sent me a new one (for free of course). Now everything works :)
     
    ScorpionSX, May 1, 2008
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  3. Sparky 1720

    Sparky 1720 Notebook Consultant

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    Get the dell part number off of it and check dells web site or ebay. That is of course assuming you are out of warranty because you can just get dell to send you one most likely if its in warranty.
     
    Sparky 1720, May 1, 2008
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  4. SteveJonesy

    SteveJonesy Notebook Evangelist

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    Every 1720 in the world still has warranty - it only came out in July last year.

    RING DELL!! ;)
     
    SteveJonesy, May 1, 2008
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  5. nizzy1115

    nizzy1115 Notebook Prophet

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    I got a replacement for mine too. It just died one day. They should send you one within a few days if you call them up.
     
    nizzy1115, May 1, 2008
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  6. dmacfour

    dmacfour Are you aware...

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    Mine died after 4 burned DVDs. I put off calling them, but replacement was very easy (One screw holds the thing in). My replacement came in a couple of days.
     
    dmacfour, May 1, 2008
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  7. madburrito

    madburrito Notebook Enthusiast

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    anyone have the correct number i should call and what to say to these people? I just keep getting the run around and i need to know what ot say to get a new drive sent to my house. So frustrating talking to their customer service
     
    madburrito, May 8, 2008
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  8. SteveJonesy

    SteveJonesy Notebook Evangelist

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    You need to be speaking to Tech Support not Customer Service.
     
    SteveJonesy, May 8, 2008
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  9. madburrito

    madburrito Notebook Enthusiast

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    yeah i got them to send me a new one after only an hour and 24 minutes on the phone!! haha oh well, at least a new drive is coming! Thanks for the advice guys
     
    madburrito, May 8, 2008
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