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    1520 wsxga+ grainy and contains dead pixels

    Discussion in 'Dell' started by Drgon, Aug 4, 2007.

  1. Drgon

    Drgon Notebook Enthusiast

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    My 1520 came with a grainy display and what looks to be 1 dead pixel at the top of the screen and a line of dead pixels in the shape of a scratch at the bottom about the size of a -.

    What is dells dislpay replacement policy?

    Do you think that my screen is bad enough for them to replace it?
     
    Drgon, Aug 4, 2007
    #1
  2. Odin5578

    Odin5578 Notebook Evangelist

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    From what I read dell will only replace if you have 6+ dead pixles. They convienietly call them "fixed" pixles lol. How can it be "fixed" if it doesn't work? You can probably send it back for a full refund, though make sure because they have a restocking fee, check and see if it applies in your case.

    I personally wouldn't keep it if I wasn't satisfied with it.

    -Taylor
     
    Odin5578, Aug 4, 2007
    #2
  3. DJMD713

    DJMD713 Notebook Enthusiast

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    If you call them up and explain the problem, chances are you can get a replacement. If that doesn't work, call back and complain.

    Or if you have the accidental coverage you could always just "wait" for an accident to happen ;)
     
    DJMD713, Aug 4, 2007
    #3
  4. Drgon

    Drgon Notebook Enthusiast

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    lol i kindawish i did ... id be accident prone lol
     
    Drgon, Aug 4, 2007
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  5. matt_h1

    matt_h1 Notebook Deity NBR Reviewer

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    dell has a 15 day return policy, theres no charge even for delivery or pick up.
     
    matt_h1, Aug 4, 2007
    #5
  6. Odin5578

    Odin5578 Notebook Evangelist

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    Odin5578, Aug 4, 2007
    #6