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    1520 shipped yesterday - today its lost

    Discussion in 'Dell' started by tobytigger, Sep 8, 2007.

  1. tobytigger

    tobytigger Guest

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    My 1520 shipped yesterday (Friday) 9/8 with an email confirmation and DHL tracking number for next business day. Checked the DHL website for shipping info and called DHL and they have no record of the laptop shipping. Called Dell today and the rep with a Texas accent said I wish I could tell you more but the system is telling me info not available at this time - but it does say the system shipped. This has truly been the worst customer service experience I've ever had from the time the system was ordered and delayed along with a number of other screw ups on Dell's end. BTW, the order date was 8/11 for a midnight blue.
     
    tobytigger, Sep 8, 2007
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  2. Greg

    Greg Notebook Nobel Laureate

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    DHL takes up to a few days to update their information online. Check in 2-3 days and see if there is a problem still.
     
    Greg, Sep 9, 2007
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  3. bmnotpls

    bmnotpls Notebook Deity

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    The box with your notebook is with DHL and on the way to your house and that is all that matters.
     
    bmnotpls, Sep 9, 2007
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  4. Bianca201

    Bianca201 Notebook Enthusiast

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    I think Dell considers an order shipped when it's boxed up, has a pack list on the outside, and is waiting on the loading dock of their warehouse for pickup.

    Dell has a tracking number at this point but DHL has not received the package.

    I think your laptop is in that odd territory... if they "shipped" it after their DHL pick-up time then DHL might not have posession of the laptop until the pick up on Monday.

    Hopefully your laptop made the pick up yesterday and DHL is just slow at updating their system!
     
    Bianca201, Sep 9, 2007
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  5. hydraulik

    hydraulik Newbie

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    well, mine inspiron was said to be shipped two days ago, i had the tracking no. and everything, but now all i can see on their website is

    Shipping Method: Data Temporarily Unavailable
    Shipped Date: Data Temporarily Unavailable
    Est. Delivery Date: Data Temporarily Unavailable
    Carrier: Data Temporarily Unavailable
    Tracking Number: Data Temporarily Unavailable


    dell ........ nothing new :rolleyes:
     
    hydraulik, Sep 9, 2007
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