1420 with DVI?

i just had a online chat with a CSR at dell, and the agent was telling me that the 1420 + nvidia 8400 GS (with 128mb) comes with DVI out!

Is this true ? or the CSR is bluffing?

 

No, VGA output only.

 

Wow. I check with the CSR atleast 3 times, and very time, the agent told me that she 'cross verified' and confidently told me that it has a DVI out!

 

I have a brand new 1420 w/ NVidia sitting right here and it's VGA output only, haha. You could also check Dell's website.

 

Yeah, I'm pretty sure it's VGA

 

check this..

11/05/2007 12:09:41PM System: "Your chat session will begin shortly."
11/05/2007 12:09:43PM Session Started with Agent
11/05/2007 12:09:46PM Agent : "Thank you for contacting Dell Customer Service Chat. My name is ------. How may I help you?"
11/05/2007 12:10:48PM Me: "1. I have orderd the laptop with NVIDIA (R) GeForce TM Go 8400M GS with 128MB dedicated graphic memory"
11/05/2007 12:10:59PM Me: "so.. I wanted to know does it come with a HDMI port."
11/05/2007 12:12:00PM Agent : "I understand that you want to enquire if the laptop comes with a HDMI port. I'll be glad to check on that for you."
11/05/2007 12:12:18PM Me: "yes."
11/05/2007 12:12:26PM Agent : "Please verify your complete name, as on our records."
11/05/2007 12:12:50PM Me: "-------------"
11/05/2007 12:12:58PM Me: "let me know if you need further information."
11/05/2007 12:13:38PM Agent : "Thank you for the verification."
11/05/2007 12:13:52PM Agent : "Is your current e-mail address ----------?"
11/05/2007 12:14:12PM Me: "yes. thats correct."
11/05/2007 12:14:18PM Agent : "Thank you."
11/05/2007 12:15:19PM Agent : "Please give me 2 -3 minutes while I check the information for you."
11/05/2007 12:15:38PM Me: "okay"
11/05/2007 12:15:58PM Agent : "Thank you/."
11/05/2007 12:16:07PM Agent : "Sorry for the typing error."
11/05/2007 12:16:09PM Agent : "Thank you."
11/05/2007 12:17:48PM Agent : "Thank you for staying online."
11/05/2007 12:19:09PM Me: "ok"
11/05/2007 12:19:13PM Agent : "I did check the information for you and found that the graphics card does not have the HDMI port."
11/05/2007 12:20:07PM Me: " "
11/05/2007 12:20:09PM Agent : "I'm checking if there is an alternative for the port."
11/05/2007 12:20:17PM Me: "atleast a DVI port?"
11/05/2007 12:21:23PM Agent : "Thank you for staying online."
11/05/2007 12:22:13PM Agent : "I did check and found that the graphics card has a DVI port."
11/05/2007 12:22:29PM Me: "are you sure?."
11/05/2007 12:23:13PM Agent : "Yes, it has a DVI port."
11/05/2007 12:23:41PM Me: "as we chat, i am searching google too - and some sites are reporting that 1420 with nvidia 128mb 8400GS does not have a dvi output."
11/05/2007 12:23:52PM Me: "so, just wanted to make sure you are telling me the correct thing!"
11/05/2007 12:24:32PM Agent : "Okay."
11/05/2007 12:25:11PM Agent : "If you wish you can also order a convertor which has a DVI port on one end and an HDMI port on the other end."
11/05/2007 12:25:38PM Agent : "I have pulled out the information on part numbers for two convertors."
11/05/2007 12:25:54PM Agent : "The part numbers are A0963880 and A0963879."
11/05/2007 12:26:00PM Me: "hmm.. I dont want to spend anything extra on the same."
11/05/2007 12:27:26PM Me: "Also, these convertors will work ONLY if there is a DVI output on the laptop... right?"
11/05/2007 12:27:48PM Me: "and I want to double confirm that there is a DVI output on the laptop. .."
11/05/2007 12:28:24PM Agent : "Let me check that right away."
11/05/2007 12:29:14PM Agent : "Thank you for staying online."
11/05/2007 12:29:27PM Agent : "I checked and found that the laptop has a DVI output."
11/05/2007 12:29:41PM Agent : "Yes, the convertors will work only if there is a DVI output on the laptop."
11/05/2007 12:29:51PM Me: "ok. ..."
11/05/2007 12:30:00PM Me: "do will it cost me for the convertors?"
11/05/2007 12:30:39PM Agent : "Yes, you need to place the order for any of the two convertors."
11/05/2007 12:31:01PM Me: "ok. I won't do it right away."
11/05/2007 12:31:18PM Agent : "You can place the order later also once you receive the system."
11/05/2007 12:31:23PM Agent : "Are you satisfied with the level of services provided during the chat session?"
......
<other stuff>
......

11/05/2007 12:41:25PM Me: "also - what if the system does not come with a DVI port ?"
11/05/2007 12:41:55PM Agent : "I cross checked on that for you and found that the system comes with a DVI output."
11/05/2007 12:42:16PM Agent : "If you wish you can cancel and replace the order with the items that you want."
11/05/2007 12:42:28PM Me: "yes. but, what if it does not?"
11/05/2007 12:42:38PM Me: "you mean, after i get the laptop, i send it back?"
11/05/2007 12:43:02PM Agent : "It comes with a DVI port."
11/05/2007 12:43:11PM Agent : "The order can be cancelled now."
11/05/2007 12:43:43PM Me: "let me check...when it comes!"
11/05/2007 12:43:55PM Me: "dont want to cancel it now since you are telling me it comes with DVI port!"
11/05/2007 12:44:15PM Agent : "Okay."
11/05/2007 12:44:17PM Me: "Will return it if it doesn't!"
11/05/2007 12:44:36PM Agent : "You can reply to my email in case you have any question once you have received the system."
11/05/2007 12:44:41PM Agent : "Are you satisfied with the level of services provided during the chat session?"
11/05/2007 12:45:04PM Me: "yes. but I hope the system comes with the DVI port!"
11/05/2007 12:45:19PM Agent : "It comes with a DVI port."
11/05/2007 12:45:21PM Agent : "Is there anything else I can assist you with?"
11/05/2007 12:45:21PM Me: "and that i dont have to return it back!"
11/05/2007 12:45:24PM Me: "no. thanks"
11/05/2007 12:45:53PM Agent : "The reference number for the chat interaction is *******."
11/05/2007 12:45:59PM Agent : "Thank you for using Dell Customer Service chat to resolve your issue today. For referencing our interaction today you may use case #*********. This case number holds information on our interaction today and will assist you with contacting Dell in the fu"
&nbsp ture. For any other issues, you may refer to the web site www.support.dell.com.
11/05/2007 12:46:12PM Agent : "You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?"
11/05/2007 12:46:27PM Me: "ok"
11/05/2007 12:46:28PM Me: "bye"

 

Yeah...umm...does dell even know what a DVI port is???

 

From Dell site -

I/O Ports

USB 2.0 (4)
Integrated 10/100 (RJ45) & and 56K Modem (RJ11)
IEEE1394a
8-in-1 Memory Card Reader
VGA video output & S-Video
Stereo in, headphone/speaker out & Dual digital mics