1420 Return Policy Questions??

In Australia, Dell's satisfaction policy is 21 days. However I ordered a laptop 12 days ago, and problems that I have identified (grainy screen, overheating of the computer, loose battery, and non-responsive trackpad) have not been fixed. Dell has offered to replace the laptop. However, once I receive the new laptop it will be outside the 21 day limit.

My question is, if my new laptop has problems, am I still able to return it for a refund should these problems are not fixed and/or new problems arise, despite the laptop arriving outside the satisfaction period?

Also, with the new laptop, am I able to request or add components that were not part of the original order? Will this have an impact on the 21-day returns policy and my situation?

Cheers.

 

i dunno about Dell, but common sense tells me this

1.a replacement product on the same order will be considered as a new product and suppose to have a new grace period

2.you can always returned something if it has a problem in that 21 days (for some products or companies 14 days or 30 days) time frame.

3. company will just bill you for something extra you want to add to a replacement product

4. the 1st day of grace period starts not when you place the order and not when they bill you for it, but when you get your product in your possession