1420 LCD Display Part #'s

I have the 1420 and the current grainy display I have is:

TM247 LIQUID CRYSTAL DISPLAY, 14.1WXGA+, VIDEO ELEC. STDS. ASSOC., TLF, AU OPTRONICS CORP

I chatted with DELL and they are sending someone to replace the display with this:

WK097 SERVICE KIT, LIQUID CRYSTAL DISPLAY, 14WXGA+, VIDEO ELEC. STDS. ASSOC., TLF

Anyone know if this display is grainy?

 

I also have the AUO WXGA+ display in my 1420. Not entirely sure if I suffer from the grainyness issue, but would also be interested to know how this replacement panel works out.

How did you explain your screen problem to Dell? - and was it an overseas CSR? I'm not bashing on those particular reps, but if I'd have a hard enough time explaining it to an American CSR, just wondering how one would go about articulating the problem to a non-native speaker in a clear and concise manner.

 

yeah i really want mine replaced, because it is really uncomfortable to use for a long time because of the graininess. I have an auo monitor too which is what seems too have the biggest problem with graininess

 

The Dell rep I chatted with was very nice and helpful. Here's how it went down.

Agent (CSS_RODERICK_149891): "Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is Roderick and I will be assisting you today. Will you provide details about the issue you’re having?"

Me: "hey, i recently just purchased an inspiron 1420 laptop and my screen is very grainy"
Me: "it's very noticeable and really bothers me"

Agent (CSS_RODERICK_149891): "I will try my best to resolve this for you."

Me: "is there a way i can get a replacement screen?"
Me: "thank you"

Agent (CSS_RODERICK_149891): "Have you chatted with us before about this?"

Me: "no i have not"

Agent (CSS_RODERICK_149891): "Before we begin, can I have you to verify the company name or name of the owner of the system please? Also are you chatting about the Inspiron 1420 listed on your account?""

Me: "company name is **************. name of owner is ************. yes i am referring to the 1420"

Agent (CSS_RODERICK_149891): "I really apologize for the issue you are having. I totally understand how frustrating this must be for you."

Me: "what can dell do about this?"

Agent (CSS_RODERICK_149891): "Are you on that system now?"

Me: "yes"

Agent (CSS_RODERICK_149891): "Do you have an external monitor to try on the system?"

Me: "i do"
Me: "i have already connected a monitor to the laptop but its only the laptop display that is grainy"

Agent (CSS_RODERICK_149891): "Okay. What I am going to do is replace that LCD kit on the system. Is that okay?"

Me: "i think it's a hardware problem and not software."
Me: "yes"

Agent (CSS_RODERICK_149891): "Can I have an address and two phone numbers please?"

Me: "******************************"
Me: "*****************************"
Me: "hold on that address is incorrect"
Me: "it is ************************"
Me: "sorry"

Agent (CSS_RODERICK_149891): "****************************?"

Me: "that is correct"

Agent (CSS_RODERICK_149891): "Thanks for that info."
Agent (CSS_RODERICK_149891): "Can I have 5-7 minutes to set that up for you?"

Me: "yes. ill wait here"

Agent (CSS_RODERICK_149891): "Thanks for holding."
Agent (CSS_RODERICK_149891): "In accordance with your service contract, we have setup an "On-Site" service call. The part(s) will be shipped by next business day carrier based on parts availability."
Agent (CSS_RODERICK_149891): "If the dispatch is setup after 5:00 p.m. local time it may be deferred to the next business day. Once the technician has received the part(s) they will contact you directly to setup the appointment for replacement. You should hear from the technician in 1-2 business days."

Me: "thank you"

Agent (CSS_RODERICK_149891): "Here is a case and dispatch number okay?"

Me: "alright"

Agent (CSS_RODERICK_149891): "And by the way you have been awesome."
Agent (CSS_RODERICK_149891): "Please use these numbers for future questions on this issue: case #********* and dispatch #*********."
Agent (CSS_RODERICK_149891): "For future reference, a copy of this chat will be sent to the email you provided as you entered the chat."
Agent (CSS_RODERICK_149891): "If you need further assistance with this case, you may contact us via [Chat]: www.dell.com/chatsupport or : [email protected] (include your Case# and Service Tag) [Subject]: Team 317 Email Dell Inc."

Me: "thank you. you have been very helpful."

Agent (CSS_RODERICK_149891): "I am constantly striving to improve my service. If there is anything I can do to help improve your experience, please don't hesitate to let me know by contacting my manager via email at [email protected]."
Agent (CSS_RODERICK_149891): "For service status, please go to http://support.dell.com 1. Log in. 2. Click on “My Order Status.” 3. Click on “My Support” and select “Service Call Status.” 4. Enter your Dispatch Reference# (Service Call Number) and Region or Service Tag."
Agent (CSS_RODERICK_149891): "Is there anything else I can help you with today?"

Me: "umm. so i should expect someone to arrive wednesday or thursday?"

Agent (CSS_RODERICK_149891): "Yes."

Me: "ok thank you very much"
Me: "that's all the questions i had"

Agent (CSS_RODERICK_149891): "Thank you for using Dell Hardware Warranty Chat Support. Have a great day!"

07/27/2007 11:29:08PM Session Ended

 

i am on hold with dell right now and they are going to send someone out to fix it. They are sending me a refurb screen, but i dont really care as long as it looks better than this!

 

any of you guys, how is that new, replaced LCD looking? The AUO screen really sucks.

 

Do you have at home service on your warranty or mail in service?

 

at home service

 

YES! I looked again and I got a Samsung screen as my replacement. Hopefully that will be a lot better.
GR619 LIQUID CRYSTAL DISPLAY, 14.1WXGA+, VIDEO ELEC. STDS. ASSOC., TLF, SAMSUNG

 

This is a Samsung screen in the Vostro 1400:

Monitor ID SEC4457

:>

I am happy as a clam with this screen.

 

Got it replaced with the SEC4457 and it looks great