1420 - going to have my 2nd replacement...very frustrated

I got my new 1420 2 weeks ago. The screen was bad. It had 2 white bright dots on it. So, I got a new replacement.

I got it last Monday. The screen was good, however, I was testing the headphone jack few days ago and I found that it has the buzzing noise. Also, the hard drive spinning noise is a lot louder than the first one. First laptop's headphone jack has no buzzing noise and hard drive was quiet.

So, I chatted and called Dell and asked if I could keep my old laptop and just replace the screen. Man...I was on the phone with them so many times and they said no since my old laptop warranty has already been transferred to the new one. They wouldn't be able to transfer it back. I went on with them on this issue for couple hours on and off. Finally, out of frustration and I have no time to deal with the anymore, I decided to get another brand new replacement. It is on order and I will see how this one goes.

Now, in terms of the 21 days return policy. Does it start counting based on the ship date of my original order or it restarts on each replacement?

 

of the original order the very first one you recieved..

 

Then how were you able to return/refund after 5 systems Zfactor? I also was worried about that and ended up returning/refunding after Dell failed the second time with a crap replacement on the short lived 1420 I had. I was worried I would end up looking at a pathetic screen for years. I really don't see the point in giving any company more then one shot to get it right. Its just a waist of my time and theirs.

 

should i just return it now and get a refund? Same as HI DesertNM said, I don't want to be stuck with a bad system. Also, after 21 days, I will get a refurbished system instead.

Now, I have onsite warranty, will they replace with new parts?

 

You could go through the hassle of taking the board out and do a swap.

It's not that hard, i've taken my vostro 1400 apart down to the last screw, VERY VERY easy (for me atleast).

 

The only way you can be guaranteed that you won't get stuck with a crap notebook is to cancel/return and if you so desire, just reorder a new one with dell. Thats what I did, except for the part with reordering with Dell.

You really should not have to already rely on the onsite warranty already. The way I see it, Dell should start off with sending you a good system to begin with. If after some months or years later, something goes wrong, then you can use the onsite repair. Its really best to try to get "a good one" from the get go. The last thing you need is some guy to come over and scratch or dent you notebook when taking it apart to replace something. Maybe thats exceptable some time in the future, but on a brand new system, you should not have to do nada.

 

maybe if you get a good system, but with one problem.. it may be worth just to use onsite repair, , if you request a replacement you could get fixed that problem, but may come with others

 

The way I see it is, if someone (in this case, Dell), makes a mistake, give them a chance to correct it. If they make the same mistake or create other problems, return it for a refund and purchase another computer from different company. Like the old saying, "Fool me once, shame on you; fool me twice, shame on me".

 

I just returned it and got the refund. Also, I just reordered another one and start all over again...crossing my fingers.

I looked at other companies - Gateway, HP, IBM and etc. None of them can beat what Dell offers with the price. That's why I am giving them another chance. If this new one sucks again, I will return it for sure and wait for something better in the future.

 

Yup, good luck! If however, you do decide to return yet another time, you should look into Asus notebooks. It may be slightly more expensive, but heck, you get a 30 day zero bright dot guarantee on your screen, 2 years international warranty, AND 1 year accidental warranty. A good alternative would be the Asus A8SC or the W7S.