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    +1 Bonus to Dell

    Discussion in 'Dell' started by howardpm, Sep 12, 2007.

  1. howardpm

    howardpm Notebook Evangelist

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    After 12 days finally got my XPS 1330 back from the repair depot. Needless to say the fingerprint reader was still broken. Looks like dell is going to replace it at this point. Normally I'm pretty calm on these issues but the fact that its had 2 techs and a repair depot try to fix it with no avail, I've given up with the whole repair process. They did say it will take about a month to build a new one which sucks but at least I can use the old one for the time being.

    On a side note the depot sent my laptop back and the padding around it didn't fit there was a good 5 inches on each side and my laptop was rolling and bumping around when I got it.
     
    howardpm, Sep 12, 2007
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  2. oresteez

    oresteez Notebook Consultant

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    I'm confused...so +1 cause they failed at everything? lol...
     
    oresteez, Sep 12, 2007
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  3. howardpm

    howardpm Notebook Evangelist

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    Well +1 cause they are now replacing it, I coulda said -3 for not being able to fix the problem originally. :)
     
    howardpm, Sep 12, 2007
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  4. Zetto

    Zetto Notebook Deity

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    should've ordered replacement after the first tech failed to fix the thing... I mean, it's new and they are not experienced with it, so you were just a guinea pig for them.. That's why I refused any attempts to send out techs to my house to fix mine, and insisted on a complete replacement. Oh well, at least you'll be getting one now as well :)
     
    Zetto, Sep 12, 2007
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  5. n19htmare

    n19htmare Notebook Evangelist

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    +1 to Dell for taking the easy way out and just replacing it (in the end, good for you).

    -5 for Dell techs and repair depot for not knowing WTF to do. :)
     
    n19htmare, Sep 12, 2007
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  6. d94

    d94 Notebook Evangelist

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    a month to build a new one my ass!
    i demanded a replacement yest and they told me it would ship in about 3-5 days
     
    d94, Sep 12, 2007
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  7. Jarrod

    Jarrod Notebook Evangelist

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    That's like. I got 100% because I got the first question right, but skipped the rest of the test. w00t!
     
    Jarrod, Sep 12, 2007
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