$100 credit for 8600m GT mislead

It will be better if you guys called after the order was shipped and recieved. I can see why some of the reps are balking at issuing credit before hand.

Also, if a Dell rep declines your request dont get mad, just be cool and ask immediately for a supervisor.

 

Yeah, I don't even know why you're all asking for money if your laptop hasn't reached you and you haven't personally been able to see that it indeed is clocked lower.

That would be like me going into Walmart, telling a salesperson that the TV on display isn't as good as the specs and I expect to be able to buy it for 50% off...

 

lol, although i doubt the chances of new 1520s having higher clocked cards than the ppl that alrdy got em, that made me laugh =)

 

Yeah, I doubt it as well - it wouldn't make any sense for Dell to procure multiple performance levels of the same advertised hardware - however my point stands. Until you actually get the product and see for yourself that your specific model is not as advertised, you have no grounds for the complaint.

 

Uh... That wouldn't work. Why can't I ask for credit? They already charged me; I paid already. I have the right to ask for it.

 

Because you do not know, as unlikely as it is this may all be a lie or one clever conspiracy plotted against you! ahh shoot i blew the secret..... and dell doesnt charge u until the item is shipped. You credit card will say pending until then.

 

You can also cancel your order or refuse shipment still, and Dell would be out $100.

 

I've been wondering the same thing?? Can we use the same argument if we buy the 1420??

 

Yes, it does apply to the GS card.

 

Well I got my 1520 and the 8600m GT is underclocked. It's amazing how starved it is. I overclocked the RAM by only 40MHz and it kicked my doom 3 timedemo up from 59 to 64 frames per second.

 

Guys this might be a stupid question, as I'm fairly new to this game, can you tell me how you can determine whether you have the GDDR2 or GDDR3.

I should get my 1420 next week and I want to be able determine exactly what my laptop specs are. And if they aren't GDDR3, (which is what it should be) I figure that way I can get all self righteous and maybe have a better chance of getting a little something back.
Thanks

 

Well, w/o tax it was like $1090, so tax was near $90 (I also paid an $8 environmental fee cause I live in lefty California ).

 

I dont think $100 credit is all that helpful.

Do you think there is any chance they could upgrade my CPU from 2.0 to 2.2Ghz? Do they do that sort of upgrades, or is that the sort of thing that you have to cancel your oder and start over? (I dont want to lose my great coupon dscounts)

 

Yeah, that's what I am worried about. $100 would help me though, it just makes the deal a bit sweeter.

 

I doubt they would upgrade something like the processor, but when I called the rep offered either a free product or credit...I chose the $100 credit

 

01:20:17AM Session Started with Agent (Shama Shariff)
01:20:22AM Agent (Shama Shariff): "Thank you for contacting Dell Customer Service Chat. My name is Shama. How may I assist you today?"
01:20:25AM Agent (Shama Shariff): "Hi."
01:21:10AM IRO : "hi"
01:21:41AM IRO : "I was recently made aware of the $100 credit refund for false advertising for the NVidia 6800 GT video card"
01:21:50AM IRO : "I have two orders for inspiron 1520s, both with this video card"
01:21:57AM IRO : "I'd just like to get my $200 credit"
01:22:59AM Agent (Shama Shariff): "Let me check that for you."
01:23:00AM Agent (Shama Shariff): "Please verify the full name on the account."
01:23:09AM IRO : "On the website, Dell advertised that these cards were the DDR3 model (22.4Gb/s) but in actuallity they are DDR2 (12.2)"
01:23:18AM IRO : "IRO *********"
01:23:36AM Agent (Shama Shariff): "Thank you. Is your email address ********@***.com?"
01:24:04AM Agent (Shama Shariff): "As I understand that you would like cancel the order."
01:24:23AM IRO : "No"
01:24:24AM IRO : "NO!"
01:24:30AM IRO : "Do NOT cancel the order"
01:24:36AM IRO : "yes, my e-mail address is ********@***.com"
01:24:47AM IRO : "but do NOT cancel the order"
01:25:08AM IRO : "Do you understand what I am saying?"
01:25:11AM Agent (Shama Shariff): "Sure. Could be more specific."
01:25:33AM IRO : "I dont see how it could possibly be more specific than there is false advertising on the site, and Dell is now offering $100 rebates."
01:25:49AM IRO : "For anyone who ordered the video card"
01:25:50AM IRO : "which I did"
01:25:52AM IRO : "twice."
01:26:13AM Agent (Shama Shariff): "IRO the promos and offers keep changing every day."
01:26:31AM IRO : "No, its not a promo"
01:26:50AM Agent (Shama Shariff): "Our discounts are on day to day bases."
01:26:55AM IRO : "It's not a discount!"
01:26:56AM IRO : "Can I speak to a supervisor or someone with a better grasp of the English language?"
01:27:43AM Agent (Shama Shariff): "I am sorry for the confusion."
01:28:12AM IRO : "It's alright. Just please connect me with someone who understands English better."
01:29:19AM Agent (Shama Shariff): "Kindly be online as I would require 2 - 3 minutes of your time."
01:29:20AM IRO : "Can you do that for me, please?"
01:29:23AM IRO : "Ok"
01:29:24AM IRO : "thank you"
01:36:06AM IRO : "Excuse me? It's been 5 minutes."
01:37:08AM Agent (Shama Shariff): "IRO, I have checked with my manager since we appreciate your business with us. I will give $100.00 credit once the order has been invoiced."
01:37:19AM IRO : "Thank you"
01:37:27AM IRO : "I need you to do the same for my other order too"
01:37:27AM Agent (Shama Shariff): "I am sorry for all the inconvenience."
01:37:33AM IRO : "*******7"
01:37:38AM IRO : "It is the same laptop, for my brother"
01:37:56AM IRO : "It's ok, thank you for taking care of it"
01:38:04AM IRO : "I just need you to do the same for the other laptop as well"
01:38:23AM Agent (Shama Shariff): "IRO, I will send case email after this chat and once receive the order please email and I will process the amount."
01:38:39AM IRO : "Ok"
01:38:46AM IRO : "But can you make a case for my other order too?" 01:38:50AM IRO : "I have two orders:"
01:39:00AM IRO : "*******2 and ********7"
01:39:17AM IRO : "You have given me $100 for *******2"
01:39:24AM IRO : "I need another $100 for *******7"
01:39:53AM Agent (Shama Shariff): "Yeah that would be done."
01:40:09AM Agent (Shama Shariff): "How am I doing so far at resolving this issue to your satisfaction? At the end of our interaction an instant survey will be offered to you in this chat window, so please keep the window open to participate in the survey."
01:40:14AM IRO : "So you will do this for me?"
01:40:21AM IRO : "So total is $200.00, right?"
01:41:31AM Agent (Shama Shariff): "Yes I will be giving you $200.00. credit once the order is been invoiced."
01:41:38AM IRO : "Ok, thank you!"
01:41:44AM IRO : "I just wanted to see you say it."
01:42:10AM Agent (Shama Shariff): "Is there anything else I can assist you with?"
01:42:22AM IRO : "Will this be automatic?"
01:42:32AM IRO : "Or must I e-mail you after it has been recieved?"
01:43:09AM Agent (Shama Shariff): "Once you receive the order you need to email me and I will credit the amount."
01:43:19AM IRO : "Ok, I will do that."
01:43:21AM IRO : "Thank you"
01:43:57AM Agent (Shama Shariff): "Your welcome."
01:47:37AM IRO : "Is that all, then? It's taken care of?"
01:48:52AM IRO : "May I exit the chat?"
01:48:56AM Agent (Shama Shariff): "You need not to worry it is take."
01:49:04AM Agent (Shama Shariff): "Thank you for using Dell Customer Service chat to resolve you issue today. Please keep the chat window open at the end of this chat for an opportunity to rate our interaction through our instant survey. For referencing our interaction today you may use ca" &nbspse #********* This case number holds information on our interaction today and will assist you with contacting Dell in the future.
01:49:21AM IRO : "Ok, thank you"
01:49:42AM IRO : "Have a good day."
01:49:58AM Agent (Shama Shariff): "Please provide me an alternate telephone number to reach you."
01:50:16AM IRO : "************"
01:50:22AM Agent (Shama Shariff): "Thank you."
01:50:27AM Agent (Shama Shariff): "You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?"
01:51:10AM IRO : "Yes, thank you."
01:51:23AM Agent (Shama Shariff): "Your welcome"
01:51:25AM Session Ended

 

Yeah your not getting your $200 back lol

 

I got a case number and reference =\

If I don't, I will just send the complaint to a manager.

 

lol what does that mean? the dell rep tricked him?

 

No just the way it handled almost seemed like they just wanted to get rid of him lol.

 

So answer me this once i get my laptop I can call dell say, "Hey! this is ddr2 website said ddr3!" and theyll put $100 back on my credit card?

 

if you really want your credit, PHONE after you get your lappie. i think its more reliable and more likely to happen.

first lady i got was some old woman. i used lots of ddr2/ddr3 technical/ bandwidth speed language, and shes like "i have to transfer you to another dept blah blah" and basically just passed me onto another rep because she had no clue what i was saying lol (who in return was much more willing to help me)

oh and IRO the
01:24:23AM IRO : "No"
01:24:24AM IRO : "NO!"
01:24:30AM IRO : "Do NOT cancel the order"
made me crack up

 

Good job IRO, very aggressive. I am going to do that as well, again.

 

Anyone know if this will work if you ordered a 1720? Im assuming its pretty much the same issue.

 

I still say it's dumb to ask for a credit before you even get the laptop...

 

No where did it actually say ddr3, on the specs page it says ddr2 "NVIDIA® GeForceTM Go 8600M GT with 256MB DDR2 dedicated graphic memory".

It's on the Help me choose button when you pick your video card that says 22.4GB/s which would be 700x2 when really it's coming clocked at 400x2 or 12.8GB/s.

They are being pretty nice about it since right below that area they have "Dell cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors."

 

Hmm...You have to Email THEM to get the credit? what? Lol, Both of my credits (1 for $100, and 1 for $30) are being credited automatically after it ships. Although, I'am keeping both case #'s and them telling me they are giving me the credit so I can prove it if they wanna stiff me.

**edit to be precise:

Thank you for contacting Dell.

Thank you so much for the reply.

I will send the request to process the credit once the order get delivered to you.

 

01:24:04AM Agent (Shama Shariff): "As I understand that you would like cancel the order."
01:24:23AM IRO : "No"
01:24:24AM IRO : "NO!"
01:24:30AM IRO : "Do NOT cancel the order"

Iro, sooooooo funny. LOL!

 

LOL. He got 2 no's and one ! off in 1 second. lol.

edit: the best part is "IRO: I'd like my $200." "REP: Ok, I will cancel your order" rofl.

 

Okay, I said this in another thread but I think it bears repeating--be SURE the person who says he/she will give you a credit is authorized to do so and gives you either a case number or a confirmation number. I have been told before I would receive a credit/it would be automatically applied after my order was invoiced only to be told that A) that person was not authorized to do so, and B) you must call/e-mail to have a credit applied after the order is invoiced.

 

I'm glad my chat was entertaining for you guys.

It's not dumb to get it after I've been charged for it.

 

Update: Called this morning to confirm the case number was there and correct, and got a confirmation. I got a lass who actually spoke almost perfect English, which was nice. She's going to monitor my shipment and credit me as soon as it ships.

 

I emailed and I was offered a $50 coupon for the 1420. Should I take it? I'm getting greedy haha.

 

when i configure my 1520 it is about 1317 before tax how did you get your to 883? even with the 200 dollar credits mine is still voer 1100.

 

That's what I am saying...

 

So just to clarify, nobody has gotten DDR3 with the 8600M GT? Well that stinks.

 

I am just wondering, but did anyone get more then $100? Why did they choose $100 vs any other amount?

 

well 100 dollar is the difference, i persume, between the 8600 gt and the 8600 gs and is also the amount that was offered to the OP. I called and they gave me a case number and offered to credit 200 dollar at first and then I realized that you don't actually get the money until later so you migh tas well not be greedy in case they actually find out something is wrong.

 

Wow $200, holy crap. Should I call in and try again?

 

i am pretty sure that indian guy i got had 0 idea what i was saying, i just told him i want 100 dollars in credit and i want it when ig et my order and he said okay. i'm going to e-mail customer service tonight and make sure that's what it is.

 

Here is part of my chat transcript today:

If I dont receive DDR3, after being promised it, you better believe I will demand a credit. Im not going to bother until I receive the laptop.

If I get DDR2, and they refuse a credit, Im simply returning the thing, and not dealing with Dell anymore.

 

think i can hollar @ CS right now for my 1330?

 

DOesn't hurt to try it for ur 1330.

I'm definitely doing this once I get my 1520. I was already PI##ED as all heck when DELL switched up the minimum order price for the $300 coupon--my original order would have been <$1000 shipped and taxed. Now it's over $1200, and I want some $ back!

GREEDY GREEDY GO GO!

 

Im starting to regret canceling my Sager 2090 for my 1520

 

Why? The Sager has GDDR2 memory as well.

 

Yea.. 512mb of it.

 

Anywhere that may be useful will be too strenuous for the 8600M GT to take advantage of it. (As in, during the high resolution + AA + AF situations that are required to fill the large texture buffer, you'll be running into bottlenecks in other parts of the video card, most likely the memory bandwidth.)

 

Does anisotropic rly use that much memory bandwith? I can turn up Anisotropic to 16x in CSS on my ATi 9600XT (128MB AGP) and only lose like 10FPS.

 

No, it's mostly the resolution and especially antialiasing that really beat down on memory bandwidth. They're also big contributors to texture usage, so that's why you'll probably not run into too many cases where you'll really be able to take advantage of the 512MB VRAM.

 

so basically you get $100 off your order? They credit you back $100 into your credit card?