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    m1530 9cell battery dead?

    Discussion in 'Dell XPS and Studio XPS' started by FalconXtreme, Mar 22, 2009.

  1. FalconXtreme

    FalconXtreme Notebook Enthusiast

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    so my 9cell battery is no longer taking a charge. my 6cell still charges so i know its the battery. i called tech support and they said that batts only have a 12mo warranty. i bought a frickin 4yr warranty when i bought it is there any loop hole or something that i can use to get another 9cell for free??
     
    FalconXtreme, Mar 22, 2009
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  2. Cin'

    Cin' Anathema

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    What month did you purchase your 1530?
    I had a similar situation...

    Cin ;) :)
     
    Cin', Mar 22, 2009
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  3. FalconXtreme

    FalconXtreme Notebook Enthusiast

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    i got mine jan 08' lol when i registered here
     
    FalconXtreme, Mar 22, 2009
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  4. tmaxxtim

    tmaxxtim Notebook Evangelist

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    Batt's have a 1 year warranty, you are probably out of yours, although you may try your luck and you could say you started noticing problems in December or something like that.
     
    tmaxxtim, Mar 22, 2009
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  5. nizzy1115

    nizzy1115 Notebook Prophet

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    It says it in the warranty and on that page with the agreement prior to purchase. All batteries come with a 1 year warranty no matter on your extended warranty. It is due to the nature of the product having a limited life span on the number of charges and recharges it can withstand.
     
    nizzy1115, Mar 22, 2009
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  6. Cin'

    Cin' Anathema

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    Ok that is when I got mine. This is what I did, my 9 cell stopped holding a charge, and basically died nearly 10 days after the 1 year warranty was complete.

    Tomorow, call Customer Care, and tell them that your 9 cell primary battery wont hold a charge, and you have done everything *test* wise to see what the problem could be..Advise the battery is dead, and shouldn't be like that after only being a year old.

    Let them know how much you like your 1530, also..and that you are a loyal Dell customer. Ask them what they can do to help you out as a one time courtesy & see if they will please ship you a new one.

    If they do ship you a new one, it will be overnighted ~ and you will need to return your current one! :cool:

    If they are unwilling to help you, ask for a case number, and to be transferred to a Resolution Specialist..and see what they can do to help you out. Usually, they are fairly helpful.

    If that doesn't work go this route: Tech Support or Customer Support Unresolved Issues: https://support.dell.com/support/to...nding_issues?c=us&cs=19&l=en&s=dhs&redirect=1

    Good luck!

    Cin ;) :)
     
    Cin', Mar 22, 2009
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  7. FalconXtreme

    FalconXtreme Notebook Enthusiast

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    imma try ur idea 2morrow cin
     
    FalconXtreme, Mar 23, 2009
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  8. Cin'

    Cin' Anathema

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    Good luck to you! Please advise as to the outcome! :cool:


    Cin ;) :)
     
    Cin', Mar 23, 2009
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