dell xps15 9550 trackpad cracked

hi
I wonder if this has happenedd to anyone else, but while wiping my xps 15 9550(with a microfibre cloth no less) i heard what sounded like something snapping.low and behold my glass trackpada has a rather large crack through it!
just wondering if this is a common fault as it most certainly is not expected from a 2000usd notebook!
havnt heard of macbook trackpads cracking before!

 

1st person to report it, I expect part of this is the battery swelling underneath as seems to be a common issue at the moment. I hope you have warranty as you will no doubt need battery and trackpad. At least both are really easy to swap if out of warranty.

 

Since when does a 9550 come with a glass trackpad?

 

Since always

Sent from my SM-G920F using Tapatalk

 

Thanks. Didn't realize the battery could cause it...Though I've only got the laptop about 2months....But will give Dell a call today and see what they say,considering it's under warranty.
Will keep the thread updated.
Thanks for the response

 

ok so i have just gotten off the phone with dell, and NO they WILL NOT be replacing under warranty as there "is no evidence of a significant bulge of the trackpad" or some other bs that they judgedd by a picture that i had to send them.
so now ill have to speak to the out of warranty team and cough up $$$ for a new trackpad.
might just stick a dbrand skin over it and try n forget about it.....

 

Time to play games with Dell, tell them this happened during normal use and you will be pursuing a small claims court settlement to get it replaced by a 3rd party company and ask to speak in the 1st instance to the resolutions team before starting proceedings to give them the chance to put it right, me personally would go back with pictures after stuffing some padding under the trackpad to simulate a swollen battery and inform then you are aware this is a common issue after reading many cases on the internet, explain it happens when warm and your initial picture was of a cold laptop once said welling had gone down.
They can afford it so keep chipping away until they back down. Like I said head for resolutions and it may get stopped at the line manager who decides it's better to get it done now before it gets to resolutions as this puts a huge cross on the managers/supports penalty list.

 

i just might threaten to go to small claims court.
but i have spoken to a local supplier who offered to try and get t resolved for me, so let me try my luck that way.
padding however,as good as an idea it is , is just taking it abit too far for me lol.
but the out of warranty team quoted me +- 200usd to send a technician out and replace the trackpad....
quite crazy i think.

 

actually thats not bad considering they are paying someone to come to you. Not you to them. But since it's only 2 months old, I would be on the phone every day with dell until they pay for it.

 

$200 for a 10 minute job
A fool and his money

I would keep going at them along with your local supplier tbh.

 

They paying someone to come to me only Coz i have to pay them to pay the someone....And no, I will not pay 200usd to replace the track pad....I'm not nuts.
Here's to hoping the local supplier has some luck...

 

FWIW I had the battery swelling on my Dec 2015 9550 - rang them up and had the battery swapped out the next week (I have the 3 year extended warranty) - they also sent a new faceplate and touchpad, but I declined those as my current ones were 100% fine (I caught the swelling very early, since I had been bitten by the symptoms previously - with a MacBook). They did ask me to take a photo and email them, I just took one of where the trackpad was just raised (<= 1mm) above the faceplate.

 

my track pad itself hasn't lifted yet...So they don't wanna listen to anything...Maybe I'll have to wait and see if the battery does swell visibly and then they will be forced to replace it and in the process they will replace the mousepad...(btw how do u speed up the process of what's inevitable?)

 

Not mine .. mine is like a rubber trackpad .. is yours black?

 

It's advertised as a glass trackpad, (9560 has the same one) it may be the horrible textured version as I have had both and they were both glass, you should be able to see the little line to separate the left and right click being under the glass?
If not lets have pics as this is a 1st to me

 

I read the specs online and all that I've found say glass. And from a cracked track pad I'm inclined to believe it lol...Anyways here's a pic of mines