The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    dell xps 9560 service tag change

    Discussion in 'Dell XPS and Studio XPS' started by WOJCIECH K KASPRZAK, May 15, 2019.

  1. WOJCIECH K KASPRZAK

    WOJCIECH K KASPRZAK Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Hi all

    I replaced motorboard in dell xps 9560, i been trying change service/express tag but without any luck , only, i changed asset tag

    I been try SVCTAG 3.4- where was error 2- this system is not supported by this utility

    also i been going through tutorial from youtobe ---> Change / Remove Asset Tag - Service Tag on Dell PCs or laptops

    asset tag been changed

    but with asset /s is problem as below



    DIAG c:/UTIL asset/s XXXXXXX ASSET -- version 2.09 (C) Copyright 1993-2014
    Dell Inc About to change service tag. Are you sure? Y,nly
    Error:Cannot change service tag Please ensure the tag is correct format, And the SETUP password is disabled
    any ideas how I can change that

    SVCTAG 5.1 ?

    Thank You
     
    WOJCIECH K KASPRZAK, May 15, 2019
    #1
  2. GoNz0

    GoNz0 Notebook Virtuoso

    Reputations:
    259
    Messages:
    3,947
    Likes Received:
    1,378
    Trophy Points:
    231
    You can't
     
    GoNz0, May 16, 2019
    #2
    pressing likes this.
  3. WOJCIECH K KASPRZAK

    WOJCIECH K KASPRZAK Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    WOJCIECH K KASPRZAK, May 16, 2019
    #3
  4. GoNz0

    GoNz0 Notebook Virtuoso

    Reputations:
    259
    Messages:
    3,947
    Likes Received:
    1,378
    Trophy Points:
    231
    It isn't stored in the BIOS chip, only Dell can reset them and not even the onsite techs as they removed the program from the diagnostics hence the tool being nearly a decade old.
    In all my years doing this only Toshiba allowed us to have the software to program the serial number in, refurb boards arrive with no tag/serial and it has to be input when it 1st boots or it won't go off the setup screen.
     
    GoNz0, May 16, 2019
    #4