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    dell exchange everything but screen

    Discussion in 'Dell XPS and Studio XPS' started by phongoli0, Jun 9, 2012.

  1. phongoli0

    phongoli0 Notebook Guru

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    i am getting a upgrade from dell because my Studio xps 1645 keeps on overheating, but they are bumping my screen down from 1080p to 720p, which i feel is like a huge downgrade.

    my specs for the studio xps is

    i7 820qm
    8 gigs ram
    ati 5730m
    blu-ray drive
    500 gigs hard drive

    they offered me
    XPS 15 - L502X

    1 R609C 125V Power Cord
    2 RK893 130W A/C Adapter, 3P
    3 J6XND 64BIT Operating System
    4 CP1VF Genuine Windows 7 Home Premium 64-Bit Operating System DVD
    5 WY4K8 XPS L502X
    6 JWYRM Processor: Intel Core i7-2670 QM Processor (2.2 GHz)
    7 K3MTV 8 GB DDR3 SDRAM at 1333MHz (2 DIMMs)
    8 HD4KK 750 GB SATA Hard Drive (7200RPM)
    9 7N17C 6X Blu-ray Disc Combo (DVD+/-RW + BD-ROM)
    10 88H8K NVIDIA GeForce GT540M 2GB graphics with Optimus
    11 M7F7R Intel Centrino Wireless-N 1030
    12 F71M6 Shipping Material
    13 C112J Documentation
    14 W3HMK Label
    15 V9KPP Processor Label
    16 MX962 No OS Media
    17 KXGR3 Label
    18 VWX72 Bracket
    19 TD3P3 Information
    20 GR6PD Service Software
    21 DW8YJ Service Software
    22 0VJFK Label
    23 7FHH7 Service Software
    24 XM544 Image Restore Software
    25 GV0CP Wave Systems Software
    26 M239M Software
    27 P5XP1 15.6 in HD WLED TL (1366x768)
    28 VR08H Genuine Windows 7 Home Premium
    29 V5H6X Elemental Silver ALuminum
    30 N96VP Microsoft Office Starter
    31 243Y0 9 Cell Primary Battery
    32 GRJ9V Internal Backlit Keyboard - English

    the system they offered is not new but refurbished and i also found some on the dell outlet store that has the 1080p screen with the same specs but for some reason they cant give me that one. also i asked if for the 15z but they said since it doesnt have blu-ray they can not offer it to me.

    is there anything i can do to get the 1080p screen or a model with a 1080p screen
     
    phongoli0, Jun 9, 2012
    #1
  2. ForeverZen

    ForeverZen Notebook Deity

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    Complain complain complain. That usually gets you the best results from a csr. Is your laptop still under warranty?
     
    ForeverZen, Jun 9, 2012
    #2
  3. phongoli0

    phongoli0 Notebook Guru

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    yeah i just renewed it too
     
    phongoli0, Jun 9, 2012
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  4. ForeverZen

    ForeverZen Notebook Deity

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    Dude, give me their number I will curse them out until they end up sending you two computers. Don't let customer service play you. I just got my girlfriends computer that was out of warranty repaired from hp for a non warranty related issue. They eventually give in if you make a big enough stink.
     
    ForeverZen, Jun 9, 2012
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  5. phongoli0

    phongoli0 Notebook Guru

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    haha got it, complain complain complain. any tips?
     
    phongoli0, Jun 9, 2012
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  6. ForeverZen

    ForeverZen Notebook Deity

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    If they shoot you down just hang up and call back. Eventually someone will be reasonable. As a last resort tell them you will sue to honor and fulfill the requirements of your warranty.
     
    ForeverZen, Jun 9, 2012
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  7. madmattd

    madmattd Notebook Deity

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    Dell's policy is equal or better specs. A smaller resolution screen is neither. Keep pushing, that ain't right dude.

    There is the executive support email, I can't find it at the moment though. It's posted here from time to time, or you can Google for it. Tends to get a better resolution.
     
    madmattd, Jun 12, 2012
    #7