The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    damaged Studio XPS 16 audio jack sockets

    Discussion in 'Dell XPS and Studio XPS' started by amrelsaqqa, Jul 22, 2009.

  1. amrelsaqqa

    amrelsaqqa Notebook Enthusiast

    Reputations:
    2
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    5
    Hi guys,

    I have studio xps 16

    last week, audio jacks stopped working

    and I couldn't hear anything neither from headphones nor integrated speakers

    so as a quick solution, I disassembled the laptop and soldered 3 wires over the jacks to make integrated speakers/mic work

    Now I can hear sound but of course still can't plug external speakers, headphones or mics

    So I have to replace the sockets or the entire audio board

    (the audio board is a small board with a cable connector having usb ports, audio and LEDs )



    and the question is:

    where can I get this board ONLINE ?


    I've seen some audio boards on ebay but for different models :(


    I can't contact my local dealer because I got the laptop as a gift from another country
     
    Last edited by a moderator: May 8, 2015
    amrelsaqqa, Jul 22, 2009
    #1
  2. StudioXPS16

    StudioXPS16 Notebook Consultant

    Reputations:
    1
    Messages:
    226
    Likes Received:
    0
    Trophy Points:
    30
    You should have transferred the warranty to your country, but even if you hadn't, why couldn't you contact your local dealer? I am sure he'd be happy to take your money for the part.
     
    StudioXPS16, Jul 22, 2009
    #2
  3. BatBoy

    BatBoy Notebook Nobel Laureate

    Reputations:
    7,395
    Messages:
    7,964
    Likes Received:
    25
    Trophy Points:
    206
    You may still be able to have it serviced - See below:

    Since you are in Egypt (guessing here based on the icon you attached to your post), you'll need to review this info -

    Europe, Middle East and Africa Indirect Countries Tag Transfer Request Form

    Europe, Middle East and Africa Indirect Countries Tag Transfer Policy

    Europe, Middle East and Africa Indirect Countries Dell Authorised Provider List

    As for the part/part#, your best choice would be to contact a local dealer and obtain a part# and price quote (with the part# you can always do a google search to try to find an online dealer which carries the part). If that fails, contact Dell directly to secure a replacement part:

    http://www1.euro.dell.com/content/topics/topic.aspx/emea/contact/edb/egypt?c=ae&l=en&s=gen
     
    BatBoy, Jul 22, 2009
    #3
  4. amrelsaqqa

    amrelsaqqa Notebook Enthusiast

    Reputations:
    2
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    5
    thanks StudioXPS16,

    Great info BatBoy

    Thank you all

    I've just emailed the dealer mentioned on the site
    and I'm waiting for their response, I'm not sure they have the part or not
     
    amrelsaqqa, Jul 22, 2009
    #4