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    XPS support from the Outlet?

    Discussion in 'Dell XPS and Studio XPS' started by chelet, Jul 14, 2008.

  1. chelet

    chelet Notebook Deity

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    If you order an XPS from the Dell Outlet, do you get the same level of support as if you'd ordered the XPS new?
     
    chelet, Jul 14, 2008
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  2. fiveo

    fiveo Notebook Consultant

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    Yes! I was able to get my Samsung screen replaced in home.
     
    fiveo, Jul 14, 2008
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  3. celsdogg

    celsdogg Notebook Enthusiast

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    yes, the support is the same as if you were purchasing the notebook new. for the XPS line that means typically that a repair technician will be sent out if remote support cannot repair the issue.

    i purchased mine from the outlet and the left speaker didnt work. i called and i met up with a dell contracted technician. she actually replaced my speakers at the food court in a local mall! (it was a midway meeting point for us :) )
     
    celsdogg, Jul 14, 2008
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  4. chelet

    chelet Notebook Deity

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    Isn't the repair technician always sent out if you buy an In-Home service/Complete Care warranty, whether you buy an Inspiron or an XPS?
     
    chelet, Jul 15, 2008
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  5. Cin'

    Cin' Anathema

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    I know it's for the XPS...as I have had to use it for my 1530! ;) :)

    ;) :)
    Cin.
     
    Cin', Jul 15, 2008
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