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    XPS Repair Turnaround Time

    Discussion in 'Dell XPS and Studio XPS' started by CcTitan84, May 14, 2009.

  1. CcTitan84

    CcTitan84 Newbie

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    Hi All,

    I need to send my XPS 1530 back for repairs due to a damaged lcd. The laptop is still under it's complete care warranty and was just curious what kind of turnaround time I should expect.

    Note: I am in Ontario, Canada.

    Thanks.
     
    CcTitan84, May 14, 2009
    #1
  2. uh60james

    uh60james Notebook Geek

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    You don't have in home service? I thought all XPS systems included that.
     
    uh60james, May 14, 2009
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  3. CcTitan84

    CcTitan84 Newbie

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    Not that I am aware of. I know I got the complete care 3-year warranty but I believe I passed on the in home service.
     
    CcTitan84, May 14, 2009
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  4. uh60james

    uh60james Notebook Geek

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    Hmmm, interesting. That was the only option listed when I was looking to get mine. I really have no idea how long it will take. Transit time plus probably a day or two?
     
    uh60james, May 14, 2009
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  5. Koer

    Koer Notebook Deity

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    i dont know in Canada, but at-home repairs come standard with the basic warranty on the xps line, completecare comes with it also. and if you decide to send it, its about a week of service... and ive heard bad experiences, they usually dont treat your laptop too well.
     
    Koer, May 14, 2009
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  6. Shawnm2

    Shawnm2 Notebook Enthusiast

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    Not sure about the US but in Canada the in home service is an extra $100
     
    Shawnm2, May 14, 2009
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  7. Koer

    Koer Notebook Deity

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    Damn.. well i think you are bound to send it in then, best of luck, lets hope they take good care of your laptop ( if they don't then you can basically rain hell on dell support until they replace the damaged parts, like i did :D )
     
    Koer, May 14, 2009
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  8. wodstock

    wodstock Notebook Evangelist

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    i don't know about Canada, but i have had to send my machines in a few times. i have had it take a 4 days, but the advantage is about a week. once it took 6 weeks though. almost every time something else was damaged, missing or the problem wasn't fixed, so be aware
     
    wodstock, May 16, 2009
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  9. lgsshedden

    lgsshedden Notebook Consultant

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    had my was go back twice now: first time was stressful as I could not get much information and wanted to know more about how it worked, where the laptop was going etc....sound familiar?
    Anyways, the laptop arrived back about a week after it was sent -- the longest wait was for the box to arrive by courier that you use to send it to the repair facility in Markham -- their turn around time is pretty prompt, a couple of days the first time, next day the second.
    My repaired video card/motherboard just died this weekend almost exactly 12 months from the last repair -- waiting for the box to ship is to the same guys for replacement -- 3 replacements gets you a new laptop apparently.
    Hope your repairs are as prompt and as satisfactory.
     
    lgsshedden, May 16, 2009
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