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    XPS M1710 getting exchanged from dell

    Discussion in 'Dell XPS and Studio XPS' started by jabbok, May 2, 2008.

  1. jabbok

    jabbok Notebook Deity

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    I have a XPS M1710 that dell has decided to exchange because they are not quite sure what is wrong with it, I have 3 year complete care warranty does that warranty transfer to the new computer? I got this one in Nov. 2006 so they said it would likely be a refurbished one that has the same or better specs, if the notebook had any defects on the case or plastics will Dell replace them under warranty?
     
    jabbok, May 2, 2008
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  2. Bchen06

    Bchen06 Notebook Consultant

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    The warranty should carry over, but I would check to make sure. There's no reason why your existing warranty wouldn't carry over to the new computer.
     
    Bchen06, May 2, 2008
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  3. Joako

    Joako Notebook Consultant

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    Yes, the warranty will carry over (from my experience). If you are not satisfied with the replacement, then you can contact Dell and they will be glad to assist you. You will most likely receive a new one.
     
    Joako, May 2, 2008
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  4. jabbok

    jabbok Notebook Deity

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    That's what I thought that the warranty should carry over to the new one, I haven't had any experience on dealing with them on a refurbished replacement so hopefully the system will be in good condition
     
    jabbok, May 2, 2008
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  5. lost727

    lost727 Newbie

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    What was wrong with the laptop? What was happening to the laptop? I have a Dell XPS M170 and it is over heating to the point of burning me when I touch it and Dell just replaced the heat sink and fan but it is still hot.
     
    lost727, Jul 3, 2008
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  6. jabbok

    jabbok Notebook Deity

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    The screen was going dark in the lower left and right corners of the screen, they sent a tech to replace the screen but the problem didn't go away so they decided to replace the notebook and sent me a XPS M1730 notebook. I had complete care coverage so I am not sure if that made a difference, what kind of warranty do you have?
     
    jabbok, Jul 4, 2008
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  7. lost727

    lost727 Newbie

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    Dell is sending me an exchanged laptop. I have a XPS M170. Does anyone know if they will send another M170 or do they not make them anymore? My sister received an exchanged laptop. Inspiron 700m to a XPS m1330.
     
    lost727, Jul 17, 2008
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  8. lost727

    lost727 Newbie

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    Dell is sending a XPS M1730. They are sending it with WIndows Vista Ultimate with a XP bonus disc which means XP will be installed on the system but a Vista disc will be included in the package. Did they send your M1730 fully loaded?
     
    lost727, Jul 21, 2008
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  9. james gregson

    james gregson Newbie

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    i have same problem vid card failed on last day of warranty now it shuts down and tells me it is over heating dell tell me it is out of warranty,i told them the fault came on befour it ran out,thy said thy will ring back we will see i have no fath in them.
     
    james gregson, Dec 25, 2008
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  10. wodstock

    wodstock Notebook Evangelist

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    although your chances are good for a 1730, i got a 1710 about a month ago, had to send it back because it was beyond thrashed
     
    wodstock, Dec 25, 2008
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