Problems? See this thread at archive.org.
My XPS has been randomly locking up from time to time. I don't believe this is related to the graphics drivers freeze/lag issue since this happens very intermittently, like once a week or so, and the computer computer stops responding and requires a hard power cycle. It's intermittent enough that it's hard to debug/reproduce, but often enough that it's annoying.
So far this has only happened during long idle periods, so my screen is off and I can't see what's going on. Usually I find out it's locked up when I can't wake the screen. Pressing the keyboard and moving the trackpad doesn't work. The power button doesn't sleep the machine like it's supposed to. There's no BSOD and no dumps. I don't see anything suspicious in the event logs other than time stretches with no updates. Power measurements indicate the computer is idling rather than in a higher c-state.
Initially I thought it might have something to do with RAM, but memtest86 comes up clean. I'm also up to date with the latest BIOS and drivers. I'm somewhat at a loss of how to pin down this problem further.
Has anyone experienced something similar? Does anyone have suggestions for how to debug this? Does this seem more like a hardware or software issue?
Edit: to clarify, I'm not looking for a "try x and see if that fixes it", as that would take weeks/months of testing. I'm looking more along the lines of how to get more diagnostics to narrow down what it could be or how to reproduce the issue more reliably.
XPS 9560 random hard freezes
Discussion in 'Dell XPS and Studio XPS' started by superparamagnetic, Aug 24, 2017.
