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    XPS 15 9530 Issues

    Discussion in 'Dell XPS and Studio XPS' started by Afy, Jun 17, 2016.

  1. Afy

    Afy Notebook Guru

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    My XPS 9530 has suddenly started giving me a bit of trouble:

    1. Randomly while booting up it will give a power supply error.
    .2. About a minute after booting the system will freeze completely. Before resuming as normal During the freeze one gets a strange Buzzzzzzzzzzz then every thing is just fine.
    3. USB ports randomly lose connection to drives and devices. All four ports are behaving this way. Some will not even recognise devices recognised on other ports.

    What is happening? Have had zero trouble before this.
     
    Afy, Jun 17, 2016
    #1
  2. GoNz0

    GoNz0 Notebook Virtuoso

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    1, the power supply error seems to be a bug as mine used to do it, but it could be a defective cable/socket.
    2, try booting into safe mode and see if the problem is still there.3
    3, need to fix #2 before troubleshooting that but the event viewer may have some clues.
     
    GoNz0, Jun 17, 2016
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  3. Afy

    Afy Notebook Guru

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    problems remain. :(
    Have also tried a clean install for both 8.1 and 10
     
    Afy, Jun 17, 2016
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  4. Ashers

    Ashers Notebook Evangelist

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    I've always had problems with random disconnects with the USB drives and particularly with mobile phones. And it wasn't just me - there was a long discussion about it in the owners thread. To my knowledge, the only solution was to buy a USB hub, which is what I did.

    However, I've never had problems with it disconnecting my hub nor my mouse, so it sounds like your problem is more serious and therefore something different.
     
    Ashers, Jun 17, 2016
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  5. GoNz0

    GoNz0 Notebook Virtuoso

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    Take a stick of ram out, test it, if it still does it swap the ram, then SSD, then motherboard.
     
    GoNz0, Jun 17, 2016
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  6. Afy

    Afy Notebook Guru

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    Ah well.. contacted Dell. It's time to use my extended warranty. They are sending in a new MB etc.
     
    Afy, Jun 21, 2016
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  7. Afy

    Afy Notebook Guru

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    The Dell service guy came, swapped the MB.. problems gone. I really love Dell's warranty ..
     
    Afy, Jun 23, 2016
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  8. GoNz0

    GoNz0 Notebook Virtuoso

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    Nice one, does the service tag in the BIOS match the one on the base plate?
     
    GoNz0, Jun 23, 2016
    #8