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    XPS > D6000 > 4k Monitor at 30hz only!

    Discussion in 'Dell XPS and Studio XPS' started by Dan Jones, Aug 3, 2018.

  1. Dan Jones

    Dan Jones Notebook Enthusiast

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    Hi,

    I have an XPS15 9560 connected via USB-C to a D6000, then to a UP3214Q 4K monitor via DisplayPort.

    However, I can only get 30hz at 4k.

    Tried a different port (on both D6000 and display), checked monitor is in DP1.2 mode, but no luck.

    I am currently running no other monitors using the dock.

    Any ideas?

    Thanks
    Dan
     
    Dan Jones, Aug 3, 2018
    #1
  2. _sem_

    _sem_ Notebook Deity

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    _sem_, Aug 3, 2018
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  3. Dan Jones

    Dan Jones Notebook Enthusiast

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    I appreciate DisplayLink is a compromise, bur surely it should work at the advertised frame rate. It claims to be able to do 2 x 4k/60hz even over USB3!
     
    Dan Jones, Aug 3, 2018
    #3
  4. g.achrainer

    g.achrainer Notebook Geek

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    I can definitely confirm that it works at 4K/60 via HDMI 2.0. Using this daily here in our office on a LG 4K TV with XPS 9560 and a HP Spectre.
     
    g.achrainer, Aug 3, 2018
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    Dan Jones likes this.
  5. Dan Jones

    Dan Jones Notebook Enthusiast

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    I wonder if its Dell UP3214Q that has the issue, I hoped as its all Dell it would work!
     
    Dan Jones, Aug 3, 2018
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  6. g.achrainer

    g.achrainer Notebook Geek

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    Does that Display support HDMI (2.0), too? That would be an easy solution...
     
    g.achrainer, Aug 3, 2018
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  7. Dan Jones

    Dan Jones Notebook Enthusiast

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    No such luck, its HDMI 1.4.
     
    Dan Jones, Aug 3, 2018
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  8. jeremyshaw

    jeremyshaw Big time Idiot

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    Based off of the name, it's a 2014 monitor, so not a chance.

    EDIT: what Dan Jones said above.
     
    jeremyshaw, Aug 3, 2018
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  9. Dan Jones

    Dan Jones Notebook Enthusiast

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    I am sure my monitor is good, on my XPS 13 9343 the DP outputs at 4k60 no problem.
     
    Dan Jones, Aug 3, 2018
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  10. jeremyshaw

    jeremyshaw Big time Idiot

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    Do you have the Displaylink drivers installed? According to the manual, it shouldn't be a problem (presence of drivers should only influence the HDMI link), but we can never be too sure.
     
    jeremyshaw, Aug 3, 2018
    #10
  11. Dan Jones

    Dan Jones Notebook Enthusiast

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    Yes, latest DisplayLink drivers are installed, in fact the D6000 wont output DisplayPort whatsoever without the drivers. The HDMI works with or without.
     
    Dan Jones, Aug 3, 2018
    #11