Strange Screen Problem on XPS M1530 [Photos Inside]

I have the infamous Samsung SEC3350 screen with a native resolution of 1680x1050, I know alot of people from the forums have been complaining about the display quality of this particular screen but in the 5 or so month I've had this laptop, I have found it tolerable, this is not to say that the SEC3350 is a great screen, its miles behind the 1680x1050 Chi Mei screen I have on my 2 year old Asus V1JP, but yea it didnt bother me,

until this happened today whilst playing an online computer game.



The left half of my screen has completely died, the screen function as normal I can still see everything but there is almost no light emitting from the left portion of the screen, its extreme dark. I put it together with my Asus for easy comparison.

Here is another shot with the lights turned off




After close inspection, the color of the left side is completely off too, there is a purple/pink shade covering the the screen.



Has anyone else came across this problem before? How can I go about fixing this? I really dont want to send in my laptop for service because I need it for work and I dont have a replacement (my brother is using the Asus).

If I do claim warranty I would like to use this opportunity to get rid of the Samsung screen, does anyone know if they still carry the old Samsung displays? And how long will this whole process take approx?


Thanx in advance

 

Goodness...and ouch

First, of all let us know what kind of warranty you have...Do you have *on-site service* with your warranty? Where the tech can come out and fix your 1530?

I don't think there is a way of fixing that...it's looks like it is going to need to be replaced...
Unless, someone else here has a better option...


Cin

 

I did not purchase any additional warranty, I only have the standard 1 year XPS service.


edit: Just checked my account, yes I have the Next Business day on site service, does that mean they are going to bring me a new screen tomorrow?

 

Call XPS Support first thing in the morning (if you wait until the evening then the repair may get pushed out a day - the parts have to be shipped Overnight to your local contract tech). Explain the symptoms. They will have you hook it up to an external monitor to confirm its not your video card (which its not, its your LCD by the looks of it). They may have you run the Dell Diagnostics.

They will end up replacing the LCD and possibly video card depending on the tech you speak with. Some of them just send out both. A contract tech will arrive to install the part(s) and take the old part(s) back for return to Dell.

There is no way to specify a certain brand of LCD as they just ship out what is available. In the end, just be happy you have coverage. Just think how much you would have to fork out if you werent covered... ouch

 

Thanx for your input, yea i guess i really shouldnt be picky what screen i get, i just want the problem solved because i use my laptop everyday for both work and entertainment and its really stressing on the eyes having to use a display like that.

Im glad a tech is coming on wednesday to get this fixed, Dell Customer support is top notch

 

Yeah! You have on-site this means the tech. will come to your house and replace.... con'td below!

That's good news, that they are coming out Weds. to fix it....the best thing for you! At least you don't have to send it in for repair, etc.

On-site service is good...they replaced my Motherboard a few months back, and did a great job

I hope all go's well for you, and you get a great screen : )


Cin

 

Thanx! ill report back with how things went on wed.

 

Awesome...would like to hear! Also, the great thing about On-Site is that they come to where you need them to be, to fix your lappy, and at convenient times! I had them come to my house in the evening, saving any lost time from work!

Good luck!

Cin

 

Just had my screen replaced, technician was very friendly and efficient. I was lucky enough to get the new LG screen and i must say the difference is night and day compared with the old Samsung.

thanx again everyone!