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    SXPS16 Dell messed up my order..Help!

    Discussion in 'Dell XPS and Studio XPS' started by RayStar, Apr 10, 2010.

  1. RayStar

    RayStar Notebook Evangelist

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    I ordered a Dell SXPS16 with a RGBLED 1080p Screen and when i recieved my mail invoice order confirmation, It said WLED 1080p screen. I have contacted Dell and they have told me that the Laptop is already in the shipping process and have asked me to accept the laptop and they will replace the screen at home once i have recieved the laptop, i just want to ask if i should refuse the laptop when it arrives and wait another few weeks for them to send me my correct order shipped or should i just accept it and have it replaced afterwards ? I just want to ask the SXPS16 community on their advice. thanks!
     
    RayStar, Apr 10, 2010
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  2. gunned

    gunned Notebook Evangelist

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    I would send it back as you may have the issues of the quality of the repair....It's a PITA but the wait is worth it. The RGB is wicked....again some would keep it but I am picky when I spend mucho dollaz..I want it right..cheers!!!!!!
     
    gunned, Apr 10, 2010
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  3. JKleiss

    JKleiss Notebook Evangelist

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    I think this is the issue of the RGBLED showing up as premium WLED on the invoice as dell doesnt have a RGBLED invoice option. What is the part number on the invoice?
     
    JKleiss, Apr 11, 2010
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  4. RayStar

    RayStar Notebook Evangelist

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    The part number is 230-11136
     
    RayStar, Apr 11, 2010
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  5. RayStar

    RayStar Notebook Evangelist

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    and the RGB SCREEN is 230-11142 i think,
    but i talked to them and they realized the difference and told me the answer i wrote above. but the thing is that the SXPS16 is a replacement system for my m1330 but i mean when i realised the difference i made sure by comparing the part number
     
    RayStar, Apr 11, 2010
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