SXPS 1645 Keyboard Problem

Hi All,

It's been over a month since I purchased my unit from Dell Malaysia and just yesterday I faced this very unusual problem with my keyboard. Keys 6 7 y u h j n m were not functioning. Did any of you experienced the same problem?

I am currently here in Jeddah, Saudi Arabia and in case any of you knows how I can manage to avail Dell's warranty service from he I would love to hear from you. Thanks!

 

OMG, I've got the exact same problem!

It started yesterday, all of a sudden. And it's the same combination of keys - 67yuhjnm. They're not stuck or anything, it's just that nothing appears when you press them.

What could this possibly be?

Anyone else has experienced something similar? It's a good thing I have Face Recognition activated, otherwise I wouldn't have been able to even log in!

 

I'm not trying to make a fun of you, but how did you type which letters don't work? :-D

(I know that you probably wrote it from different PC, but I simply had to ask...)

 

Yeah, this is a different computer. I know, I should have mentioned it in the original post. I'm no troll

This is pretty awful though. Any suggestions/theories will be much appreciated. I didn't spill anything on it, or dropped it.

 

Fact that both of you have same problem suggests that it's a software problem, but that's probably all I can say about it... :-/

 

I thought it could be a virus, and I did a virus scan yesterday, but it didn't pick up anything.

I Googled it, and there were some people whose computers kept typing the same key combination in their browser searches on their own (computer takeover?) It's just bizarre.

I'll try to do a system restore tonight, but I'm not very hopeful. I'll probably have to have someone from Dell come out this weekend to take a look at it.

What a drag!

 

I have the same situation on my SXPS 1645.
I phoned to the service, and they sent me a keyboard.

 

Wow, are you saying that the exact same keys (67yuhjnm) failed on yours? That is very strange.

I called Dell's support yesterday, and they're sending a technician. They asked me to try typing in DOS first, thinking it might be related to some applications, but that failed too, so it's definitely a hardware problem.

I also did a system restore thing on my own, and it did nothing.

On another note, if someone is having the same trouble and can't even log in because they don't have Facial Recognition activated, I discovered that under Fast Access there is an option to use a virtual keyboard. It also works with all programs once you log in. At least it's a temporary solution until the technician shows up. I do not have an external USB keyboard, so that was my only option to continue (somewhat) using the laptop.

It's so frustrating, as I wanted to do lots of work this weekend

 

Yes, I have a problem with exactly the same kes.
I booted from Ubuntu Live CD, the situation has not changed.
I found one thing. When I move the lid, in several positions, the keys worked, in some it was impossible to press the buttons with the shift key.
Sorry for my English.

 

I have the same problem too.
Exactly the same buttons does not works at my DELL XPS 1647. I am very sad.

 

Wow, it sounds like it's not an isolated incident. Have you tried contacting Dell's support?

Zeon.ua, thanks for the tip about changing the lid position. It seems like the keys do work when the lid is half closed. Not that I would want to type anything in that position. But, yes, it is definitely a hardware problem.

I contacted Dell Friday morning, I haven't heard back yet as to when the technician is going to come out. I hope it gets resolved this week. The virtual keyboard is driving me nuts.

 

No. I did not contact with Dell support, but I will. I have a small problem my Laptop was bought in US but now I am in Ukraine.

I think that the keys start works after temperature of laptop goes up. That's my theory.

 

Bro! I have the same situation
I'm from Kiev.
Have you made the "transfer warranty"? It's needed for getting service in Ukraine.

 

No. I did not. What I need to do for this?

 

You should look this url:
http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer
Also what I want to say, they just replaced my keyboard and it works fine
but the keyboard has only english letters
I had to make laser engraving again. It cost 10 dollars.
If you want I can give you phone that guy, which will make the same whith your kayboard.

 

Zeon.ua can you please share with me where you get your keyboard engraved??

Thank you. sre7

 

I ave exactl te sae proble!!!! st appeed toda!!

 

st cofirig. It's exaclt te sae letters tat te OP etioed.

 

Yes I can. Can you connect with me via skype or icq?
icq: 124585
skype: zeon.ua
See you.

 

Just an update. The Dell tech came home today (one day after I called) and replaced the keyboard. Now it's working fine again.

 

This exact keyboard failure just happened to me too. :|

 

The only way to solve this problem is to replace the keyboard. I hope you're still under warranty.

 

I replaced keyboard and have same problem on new keyboard. I am really disappointed about Dell

 

are you having the problem that i m having:
When im typing, sometimes (ones every 10-20 min) it just,
1. Flicks up and starts typing 10 rows up, completely wrong.
2. On websites: Sometimes just back one page and removing what im writing
3. Random similar things

Do you know how to solve this problem?

 

hi, i believe it has smthin to do with external keyboard or mice drivers. try uninstalling such devices. i started getting this prob with my usb mice/keyboard( the laptop keyboard goes bad not the usb ones ) after i installed latest touchpad, keyboard(logitech) drivers

 

Your problem actually sounds like you're accidentally touching the touch pad while typing. I used to do this occasionally and had to train myself not to. Next time it happens, see if this is the reason.

 

I had the same problem touching it while typing..... errrr... I mean hitting the touch pad...

 

Well OK thanks for help I will check it out

 

darn! same Keys "6 7 y u h j n m" for were not functioning as well (intermittent), bought this unit last Dec 2009, but i started to experience the problem last saturday May 15-16 2010. it's working fine from time to time. now it's working fine, don't know when the problem will come back. what do you suggest guys?

 

You have to call to the service.
The problem will repeat from time to time, after that those keys will stop forever.

 

will they accommodate my request? because it's working fine right now.

 

Thanks guys, DELL support is superb! i called last night and an engr came the following morning. they replaced my keyboard, atleast now i'm at ease.