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    Returning Studio XPS 13

    Discussion in 'Dell XPS and Studio XPS' started by AppraiserDan, Feb 12, 2009.

  1. AppraiserDan

    AppraiserDan Notebook Enthusiast

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    Well I almost feel "heartbroken" over this whole affair. I finally got the machine yesterday and have had 2 days of pure customer service horror.

    The overall look of the laptop, the promised features, the feel of it - all FANTASTIC. I fell in love with the machine the moment it arrived. Then.. I tried to connect my WiFi.

    The WiFi was completely defective. Unable to connect to any wireless network. After hours and hours with technical support, an in home tech, and more customer service headache - someone finally told me to exchange it for a replacement. The in-home tech was completely unable to resolve the issue. It was either keep a laptop with broken WiFi or get a new one.

    So I end up back at Dell Technical support and after more wasted phone time, a remote connection to the laptop (for the fifth time) and being put on hold countless times - they told me they would NOT exchange for a replacement of the same model. Why? Very simple:

    "We are sorry Mr <------> but if we send you a replacement Studio xps it will have the same issues. Our engineers are currently working on resolving known issues with this system. My advice is to return it or exchange it for a different model"

    BUYER BEWARE

    The Studio XPS 13 has known issues admitted by Dell technical support. DO NOT order one of these just yet. MANY of them are shipping with the issues you can find in this forum. I actually mentioned this forum and some of the issues - all of them confirmed as COMMON PROBLEMS. Heat, IRQ Error / Blue Screen after every windows update, inability to connect ethernet and/or WiFi.

    I wish I knew what to do now. I am shipping this one back to Dell and my credit is frozen (DPA) for 30 days until they get it back. Not sure if I should order another Dell in 30 (leaning against) or go for something else. I was really looking forward to this stylish, fast, compact, laptop. :(
     
    AppraiserDan, Feb 12, 2009
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  2. StudioXPS16

    StudioXPS16 Notebook Consultant

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    Yes, the Indian customer support is beyond horrible. The morons once called me at 11:30pm at night -- they cannot even get their time zones right.
     
    StudioXPS16, Feb 12, 2009
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  3. Mr.High-Pinger

    Mr.High-Pinger Notebook Consultant

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    Sry, my xps 13 are working good and stable, no hickups, no bsod etc. Got the dpc spikes, but thats on all of them sadly :(
     
    Mr.High-Pinger, Feb 12, 2009
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