Return debate with Dell. What should I do.

http://forum.notebookreview.com/showthread.php?t=280929

This is a continuation of my other thread but is a separate issue so I thought it should get a separate thread.

My situation so far:

Number one, I got ripped off. So I want to do anything I can to get my money back.

Yeah that is about it. Can I simply decline their service suggestions in favor of another or even make my own? Basically what are my options?

 

well,

-first, not always will you get the best deal, i got mine for about 2200 all maxed out, i dunno if its good or bad but im happy with my purchase.

-all manufacturers have their goods and bads, dell isn't the only one, and dell offers (somewhat) good service," no good? we will replace it right away"

- if you aren't able to send it in and get a new one, then talk dell into fixing it ( or getting you a new one), it works if you just be nice and talk friendly, and you could even get a gift card for free.

and i think your 21 days start when you receive it, if they said it was from the day it shipped then hell, try again and if not talk to a supervisor, but as i mentioned earlier, be nice, they are really friendly and can help a lot if you just be nice.

 

You should at least give Dell a chance to rectify the problem. Laptops don't grow on trees, and it is naive to expect any manufacturer to simply throw you a new one, or even give you your money back without at least taking a look at the problem.

 

Ok first of all money is pretty tight for my family and getting ripped off really hurts more than ever (especially when it is my fault) (hence I feel bad). If there is any chance to get our money, any money back it is worth it. My problems are in the second quote. Hell if I pay 2 grand for a laptop there shouldn't be this many problems. Ok maybe I am pushing it but still. I know my intentions are not exactly noble but I am willing to fight for them. So I am asking for some help in my fight. Do I have any options?

 

are you within your 30 days? then return it. thats a horrible deal.

get a dv5t or a sager np2029 or a cheaper m1530 instead.

 

30 maybe 21 no. What makes it worse is I received it about 20 after it shipped so again what hell was I supposed to do? Instantly all the warranty info and call them up. I know it may seem like this is getting taken a little too far but like I said when it is your family's/your hard earned money it hurts. I think my best option is to call up AmEx and see what they can do for me. If anyone else has any suggestions please shut em out.

 

well im sorry for that man, but you have to take baby steps,

- FIRST, have a dell technician fix the issues, if you are within your 21 days of receiving it, then you can send it back and get a new one, or get a refund.

-SECOND, once the dell technician fixes everything that is broken or simply not working ok, test your computer, any further problems could now be supported by " they came by and fixed it and now its broken again"


-Third, if you arent happy with your deal, you should have come here before buying your computer, not after.

as far as i see, you are not even letting yourself get help from dell, if they brake it , THEY FIX IT

and for last, i think you are overreacting, sometimes you get great deals, sometimes you dont, if you cant get your money back then enjoy you computer as it is and let it get fixed by dell.

 

okay il type it clearly so you can understand:

THE 21 DAYS START WHEN THE BOX IS DELIVERED AND YOU SIGN FOR IT, NOT WHEN IT SHIPS.

if someone at dell told you otherwise, try again, and explain your situation

" i just got it today, it took 20 days to ship blah blah "

 

^ I second those points.

 

http://www1.ca.dell.com/content/topics/reftopic.aspx/gen/en/policy?c=ca&l=en&s=gen&~section=018


It's either 30 days or 21. I don't think Dell really wants us to find out, either way... Dell wasn't the first site displayed on google for "Dell refund." So maybe you can search deeper and find something that'll help with the discrepancy.

Just FYI. I called for a refund and was asked when I received my XPS m1530 (which was the same day I called in). So I am 99.999% sure that the 30/21 day is in affect after you received it.

Tell Dell to get it straight. They will try their best to steer you away from the refund, but be adamant about it and reply nicely with "no, I want a refund."

That's what I did, and he gave up after realizing that my mind was set on the refund.

 

The shipping Policy is 21 Days from the day you receive your computer (when it's delivered)


Call 1-800-964-8321

Tell them you want to return your system because you are not satisfied with it.

That's it.

There's no "in between"

If you want your money back you say so.
If you want a replacement you say so.
If you want it fixed you say so.


There's no "you got to let dell take care of the problem and fix it"
There's no "Notebooks don't grow on trees, let dell fix it"


No you are the consumer, within 21 days you do whatever the hell you want.


Take my advice, act quickly, get your money back and buy another one.

Good luck bud

 

I am pretty self aware so yeah this is getting a little emotionally driven and I am not thinking logically. I wish I had discovered this site weeks ago. Oh well. I do not have to best track record when purchasing big items. I have been through 2 $300+ paintball guns and numerous other stupid decisions. Just add this one to the list. But enough pessimism. If there any other idea I am still open to them.

 

psygn and krieglock if you are right THANK YOU SO MUCH for taking your time and researching that. This may come down to the wire. THANK YOU!

 

Not sure I agree because the OP is going to have to take a 15% restocking hit. If money for him is as tight as he says, that's a pretty big chunk of cash.

@OP: I'm curious as to why you won't let Dell try to fix your machine. That decision doesn't make sense to me. However, if you truly don't want it, I guess KrieGLoCK's advice above is sound.

 

I don't understand what the problem is.

Shipping and receiving are two totally different things.
They don't start the 21 day counter until you received it.

When did you receive your item? If it was more than 21 days ago, then refund will not be an option as far as I know.

Edit: Glad to see you've gotten this resolved. Your first reply after mine seemed as if you didn't understand the return policy. Good to see you got that sorted. Just make it plain and clear that you want a refund. They'll ask you why. I told them that I wanted another computer, and that was fine enough for them (my XPS had defects and a long waiting time anyway).

 

I placed my order on 5/24 and did not get it until some time (still looking for the exact date) in July. What a wait.

 

dell's policy is a POSSIBLE 15% restocking fee, but most CSRs would waive it for you, free shipping back, full refund (well, not sure about the first shipping fee if u didnt choose free shipping to your home)

 

Ok well this is the end... I found out through DHL it arrived at my dad's office July 1st. (Not his fault but I only found out until the 10th) Game over I loose. Well thanks for all the help. I promise in the future to no get so riled up and emotional. To clear things up I am not really disappointed with my laptop (the problems I listed are not huge just annoying) just more the fact that I got ripped off (and it was my fault). Again thank you all for your help.

 

either this isnt true or someone lied to me at dell. I talked to dell, and asked when my 21 day return is up, and he said the 14th. Now my computer was shipped on the 24th of july, and i got it the 28th, if you do the math 21 days from the 24th is the 14th.

 

Ouch. Sorry to hear about that. If your notebook contains defective parts rather than just being irritable (like HP's touchpad!) and you are under warranty (I think everyone gets a default 1 year/90 days), then you should call Dell and they should repair the problems for you by sending out a technician.

http://www.dell.com/content/topics/.../policy?c=us&l=en&s=gen&~section=010#hardware

 

Show the Dell monkey the return policy on Dell's own page stating otherwise. It states specifically that the 21 (it says 30 on Dell's page?) day counter starts when one receives the product.

If they try to counter the arguement, demand that they show you the page where it states that the counter starts the day it was shipped. As far as I know, they can't. And they certainly can't change their own policies without disclosing it to the public.

 

you have 21 days from shipping invoice date not the date you recieved it. that is for the US anyway here is a link end of story.

http://support.dell.com/support/topics/global.aspx/support/dellcare/returns_entry?c=us&l=en&s=gen

 

The dates are different in Canada and the US. 30 days from the date received in Canada and 21 days in the U.S.

This is Dell Canada
"Total Satisfaction Policy"

* You may return your new system up to 30 days after you receive it. Any refurbished systems can be returned up to 14 days from the date of invoice.
* It is important that you return everything on your order, and that it is in its original packaging.
* We will credit your account for the price of the system (minus initial shipping and handling).

http://www1.ca.dell.com/content/top..._sat_policy?c=ca&l=en&s=dhs&cs=CADHS1&fn=Dian

Dell USA

Dell Return Policy (U.S. Only)

21-Day Return Period for Certain Hardware and Software Products and Accessories: Unless you have a separate agreement with Dell, or except as provided below, all hardware, accessories, peripherals, parts, and media-based software that is unopened and still in its sealed package or, if delivered electronically, that has not been downloaded, may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees.

Exceptions to Dell's 21-Day Return Period:

* New PowerEdge, PowerConnect, and PowerVault products purchased directly from Dell may be returned within 30 days from the date on the packing slip or invoice.
* New Vostro, Optiplex, Latitude, and Dell Precision systems purchased directly from Dell's Small & Medium Business division may be returned within 30 days from the date on the packing slip or invoice.
* Application software and operating systems that have been installed by Dell may be returned only if installed on a returnable system, and only if you return that system within the applicable return period.
* Dell EqualLogic and EqualLogic -branded products, Dell|EMC and EMC -branded products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products may not be returned at any time. Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted. http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010

 

Yeah they probably lied.

Because let's say you order your latop the 1st and it say ESD 22nd.

Um well let's see you haven't gotten the laptop yet, haven't used i?

Not logic.

It's from the second it's delivered.

If it's delivered the 22nd you will have 21 days before the returning period expires.

 

shipping invoice date.

When you get your package with the invoice.

Exactly the same things