The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Retail purchase warranty price vs online price

    Discussion in 'Dell XPS and Studio XPS' started by Smooth_J, Sep 16, 2012.

  1. Smooth_J

    Smooth_J Notebook Deity

    Reputations:
    500
    Messages:
    806
    Likes Received:
    3
    Trophy Points:
    31
    So before I picked up a Dell from a retail outlet, I went online to check out how much the warranty would be (point of sale price).

    Afterwards I went to "upgrade/renew" and then I saw the price. I was shocked and almost fell on the floor cause the price shock.

    Online sale price: $398
    Upgrade/Renew price: $873

    I thought I would get the same pricing from online if I picked it up via the store, but I guess not... Would Dell match that price to avoid a return to a store?
     
    Smooth_J, Sep 16, 2012
    #1
  2. exaltare

    exaltare Notebook Enthusiast

    Reputations:
    40
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    15
    It sounds like the 3-years online (I assume) is being treated as an extension outside of the system's normal service lifetime. $873 is highly unusual and that's not a price I think you should rely on.

    Can you provide more information about your intended system and warranty?
     
    exaltare, Sep 16, 2012
    #2
  3. Smooth_J

    Smooth_J Notebook Deity

    Reputations:
    500
    Messages:
    806
    Likes Received:
    3
    Trophy Points:
    31
    The system I have now (bought from microcenter):

    3rd Generation Intel® Core™ i7-3612QM processor (6M Cache, up to 3.1 GHz)
    Windows® 7 Home Premium, 64bit, English
    Silver Anodized Aluminum and 15.6" FHD 1080p Truelife WLED Display and Skype-Certified HD Webcam
    8GB3 DDR3 SDRAM at 1600MHz
    750GB 7200 HDD with 32GB mSATA
    Slot Load Blu-ray Disc BD-Combo (Reads BD and Writes to DVD/CD)
    NVIDIA® GeForce® GT 640M with 2GB GDDR5 VRAM

    The warranty I would like to get:

    3 year next day with complete care


    Current warranty (that came with the system):

    XPS Technical Support

    Start: 2012/7/7

    End: 2013/11/4

    Next Business Day Support

    Start: 2012/7/7

    End: 2013/11/4
     
    Smooth_J, Sep 16, 2012
    #3
  4. Smooth_J

    Smooth_J Notebook Deity

    Reputations:
    500
    Messages:
    806
    Likes Received:
    3
    Trophy Points:
    31
    Well, even though Dell transferred the warranty to my name, the price still is the same.

    Dell called back and tried to convince me to buy the higher priced warranty, however I know better and it appears it will go back to microcenter so I can reorder from Dell direct so I can get the cheaper priced warranty.

    Really dumb of Dell IMHO...
     
    Smooth_J, Sep 19, 2012
    #4