Refurbished L502x...wrong screen?

Hi,

I just received the refurbished XPS 15 L502x I bought from Dell Outlet. Everything seems right, but the screen resolution is 1366x768 with no option to go higher. I ordered one with the FHD 1080p screen. Device manager calls the screen a Generic PnP Monitor. I'm pretty sure they've messed up here, but just wanted to check here before calling Dell.

Here's my order detail where is lists the screen:

Code:

Item Description:

-- XPS L502X Genuine Windows 7 Home Premium
   Unit Price: $1,059.00
   Quantity: 1
-- XPS L502X
-- Label
-- 640 GB SATA Hard Drive (7200 RPM)
-- 6 Cell Primary Battery
-- 4 GB DDR3 SDRAM 1333MHz (2 DIMMs)
-- Certified Refurbished
-- DataSafe Online Backup Software
-- Service Software
-- NVIDIA GeForce GT540M 2GB graphics with Optimus
[B]-- 15.6 inch FHD (1080p) B+RGLED Display with 2.0 MP webcam[/B]
-- Dell Support Center 64 Bit 2.0
-- Operating System DVD
-- Operating System DVD
-- Service Software
-- Shipping Material
-- Service Software
-- Internal Backlit Keyboard - English
-- Wave Systems Software
-- Intel Centrino Advanced-N 6230 and Bluetooth 3.0
-- 64BIT Operating System
-- Documentation
-- Software
-- No Media Selected
-- Microsoft Office Starter
-- Processor: Intel Core i7-2720QM processor (2.20 GHz with Turbo Boost 2.0 up to 3.30 GHz)
-- Sound Blaster X-Fi MB Panzer software version 1.2
-- 125V Power Cord
-- 8X DVD +/- RW Drive
-- Information
-- 130W A/C Adapter, 3P
-- Elemental Silver Aluminum WLAN Capable
-- Processor Label
-- Genuine Windows 7 Home Premium
-- Bracket
-- Label
-- Software
-- Dell WebCam Central
-- Image Restore Software
-- Roxio Software CD

Thanks

 

Yeah sounds like they screwed you, ring up and complain.

 

Yeah someone pulled a fast one at the factory. I would call up and get a refund or a replacement, though it will probably be awhile.

 

Got RMA. Disappointed and a little relieved. The upgraded screen was one of the main reasons I wanted this laptop. During setup, I thought the screen wasn't very impressive. Good to know it isn't the screen I wanted.

 

Yeah the standard WXGA 1368x768 screen is terribad. I've seen an XPS with the HD and the FHD and what a world of difference, the FHD is much brighter to begin with and of course the B+RGLED gives it a much high color gamut.