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    Problem with 9550 in the first week

    Discussion in 'Dell XPS and Studio XPS' started by borse2008, Apr 4, 2016.

  1. borse2008

    borse2008 Notebook Consultant

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    Got a problem with the 9550 do i call customer services for a replacement laptop or call support for a replacement part to my screen?

    Touch screen faulty.
     
    borse2008, Apr 4, 2016
    #1
  2. GoNz0

    GoNz0 Notebook Virtuoso

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    Ask for new of you will get a "refurbished" part. aka second hand and not checked very well.
    If they say no ask for a refund, they tend to say yes :)
     
    GoNz0, Apr 4, 2016
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  3. borse2008

    borse2008 Notebook Consultant

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    Update is so i called Dell and the backend team are trying to locate a replacement 32gb 1tb model 4k from the outlet and they cant.

    Regardless of where i purchased this from they want to send out an engineer to replace the screen and within week 1 of this being used. I think thats not right as its left dell faulty.

    They can still offer a refund but i dont want a refund i want a laptop from them to sort.

    Otherwise i would of bought new
     
    borse2008, Apr 6, 2016
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  4. borse2008

    borse2008 Notebook Consultant

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    Decided to do a refund and purchase elsewhere.
     
    borse2008, Apr 6, 2016
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