NVIDIA Settlement- Defective GPUs

I just received an e-mail today detailing a settlement by NVIDIA for some defective gpu's. I'm guessing Dell already addressed this with the extended warranties, but this may provide another avenue for compensation for some of you affected by the defective GPUs. The affected Dell models are:

Dell Inspiron 1420
May 2007 – September 30, 2008

Dell Inspiron 9400/E1705
March 2006 – February 28, 2010

Dell Latitude D620
December 2005 – November 30, 2008

Dell Latitude D630
February 2007 – September 30, 2008

Dell Latitude D630c
February 2007 – September 30, 2008

Dell Latitude D820
November 2005 – March 31, 2008

Dell Latitude D830
March 2007 – September 30, 2008

Dell Precision M2300
August 2007 – September 30, 2008

Dell Precision M4300
March 2007 – September 30, 2008

Dell Precision M6300
December 2007 – March 31, 2009

Dell Precision M65
November 2005 – January 31, 2008

Dell Vostro 1700
March 2007 – September 30, 2008

Dell Vostro Notebook 1310
December 2007 – September 30, 2008

Dell Vostro Notebook 1400
May 2007 – September 30, 2008

Dell Vostro Notebook 1510
December 2007 – September 30, 2008

Dell Vostro Notebook 1710
January 2008 – July 31, 2008

Dell XPS M1210
March 2006 – November 30, 2008

Dell XPS M1330
March 2007 – September 30, 2008

Dell XPS M1530
September 2007 – January 31, 2009

Dell XPS M1710
March 2006 – February 28, 2010

Dell XPS M1730
November 2007 – January 31, 2009

Dell XPS1710
March 2006 – April 30, 2009

You can find more information at: The NVIDIA GPU Litigation - Home Page

 

lol...I don't think I can get more than $10 from that 2 million fund...Instead, a replacement computer like SXPS 1647 that I received is much better.

 

What about my old ASUS S96S, with the 8600 GPU? It failed on me, and ASUS replaced it no problem, but I don't see any ASUS models listed in the lawsuit...

 

Same with Lenovo.

 

My M1330 is dying and Dell won't do sh*t cause I'm outside all the warranties (eve the 1 year extended one).

I'll see what my options are with this circus.

Dangit, it says my part # doesn't qualify.... anyone have a PN that does?
Here's mine: U8042 ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., DISCRETE..., 128M, M1330

 

My damn cards are dead and i'm within the time period and out of warranty

 

Yeah, I don't get this either. The XPS M1330 either came with discrete graphics, or it didn't. If it did, which mine did, then you have an Nvidia GPU, but none of the numbers on the service tag parts list qualifies. So I think the class action website is going about identifying affected models the wrong way, 'cause the service tag parts list doesn't even list the main CPU board!

I stand corrected. U8042 is the main board, but all it says is "DISCRT," which I assume is in reference to discrete graphics...which, as I said, is by Nvidia.

Found it on my invoice: part #320-5603, which doesn't work on the class action website. I'm going to call them.

 

Yeah Pookie, I'm going to call them. I took off the bottom memory access panel and I have a 0PU073 mobo (rev A04).

 

Looks like a settlement has been reached according to engadget

 

"This class action lawsuit covers systems purchased in the United States only"

What. The. F*ck?

 

In spite of their website "check," it looks like it doesn't matter. If your 1330 has the 8400GS GPU, you're covered. The only difficult decision I see is whether or not to remain in the class. My 1330 isn't exhibiting any symptoms right now, but what if it does in the future? According to the website, there will be a claims period (you can't file a claim until that time anyway) after the judge approves the settlement this December; how long will that period run for? If it's a couple of years, I'd stay with the class. If it's a couple of weeks, I don't know.

Thing is, I had my mobo replaced late last year for a power supply failure. Did new mobo's produced after the affected time period in the lawsuit include an improved 8400GS? If they did, I have nothing to worry about anyway, right? I haven't been keeping up, but have people's GPUs still been burning out in the last year or so?

 

Yup; just needs to be approved by the judge this Dec. Lawyers are gonna make out!

 

2 mil seems like it'll go AWFULLY quickly

 

Get your repairs while you can The good thing is, the symptoms include "intermittent" issues, which mean they don't necessarily have to be manifest when you make a claim.

 

Screw money Ill take a new GPU for my vostro. Then Ill be happy. Too bad it died outside of my 1 year warranty and 1 year extended warranty or I would probably still be using it as my main rig today.

 

LoL went to the site and its the vostro 1710 not the 1700 >.<. The 8600mGT was one of the most effected cards for these issues and I have an early 2008 model.

 

too bad this settlement isn't covering gpu's from other laptop manufacturers other than Dell, HP and Apple. The 8600m GT from my Sager NP2090 died out back in April. Had the laptop for about 2 and half years. Sager wanted to charge me $400 for the part alone (I had 3 years labor warranty). I thought that was absurd, considering the 8600m GT is defective and the part could be purchased from eBay for less than $100. i decided not to have it fixed, and swallowed the cost of having to ship it to Sager and back. sold the laptop for parts and got myself a Dell Studio XPS 1640 and couldn't be happier with it.

basically, i'm never buying an nVidia product ever again nor will i recommend it to family or friends. Sager isn't too high up on my list either, thanks to their lack of support. But I will say the NP2090 was a decent laptop overall.

 

I was so happy to learn of this settlement. Then I see Dell XPS m1210 is included and I know I ordered it with Nvidia graphics chip. And for the past 6 months the screen has lines going across and and in the bottom right corner a blotch of different colors. And it matches the symptoms listed. Problem just like everyone else is experiencing is that the service tag does not list any graphics card code

This is what mine looks like and I entered every code and all was invalid:

Quantity Parts # Part Description
1 U9625 PROCESSOR..., 80539, YONAH, T2400, 1.83, C0
1 DF771 CORD..., POWER..., 125, 1M, C7, 2P, DUAL..., UNITED STATES...
1 NG734 KEYBOARD..., 84, UNITED STATES..., ENGLAND/ENGLISH..., SINGLE POINTING..., SILVER...
1 CF745 ASSEMBLY..., ADAPTER..., ALTERNATING CURRENT..., 65W, MOBILE 2007..., DELTA - AC ADAPT..., WORLD WIDE...
1 PH310 ASSEMBLY..., DVD+/-RW..., 8X, SONY..., M1210
1 PH904 KIT..., COMPACT DISKETTE..., MTG3, M3, INSPIRON...
1 RG894 KIT..., SOFTWARE..., APPLICATION..., SONIC SOLUTIONS..., CINEPLAYER...
1 RJ421 CARD (CIRCUIT)..., WIRELESS..., LEAD FREE..., INTERNAL..., BLUETOOTH..., 355
1 FK454 KIT..., EARPHONE..., BUDS, NOTEBOOK...
1 JK592 KIT..., SOFTWARE..., OVERPACK..., WINDOWS XP..., MCE05U, DIGITAL VIDEO DISK DRIVE..., ENGLAND/ENGLISH...
1 NC293 CARD (CIRCUIT)..., NETWORK..., MINICARD..., 3945ULD, MOW1
1 HJ678 ASSEMBLY..., LIQUID CRYSTAL DISPLAY..., 12.1WX, W/CMRA, M1210
1 YH671 ASSEMBLY..., COVER..., HINGE..., W/CMRA, M1210
1 CD940 KIT..., SOFTWARE..., WORDPERFECT..., 12, PLUS-TRIAL
1 RC447 HARD DRIVE..., 60G, 9.5, 5.4K, Serial ATA..., HITACHI GLOBAL STORAGE TECHNOLOGIES..., MORAGA PLUS...
1 RG240 KIT..., SOFTWARE..., MCAFEE..., 7, COMPACT DISK DRIVE..., ENGLAND/ENGLISH...
1 YF080 BATTERY..., PRIMARY..., 53W, 6C, LITHIUM..., SIMPLO
1 FP985 ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., NOTEBOOK..., DISCR, XPS-M1210
1 UH112 ASSEMBLY..., HEATSINK..., Pin Grid Array..., DISCRETE..., M1210
2 Y9525 DUAL IN-LINE MEMORY MODULE..., 512MB, 667, 64X64, 8K, 200

 

I received a post-card in the mail on this today.
"Nvidia GPU Litigation". "If you purchased certain Models of notebook computers containing an NVIDIA graphics processing unit or media process, you could be entitled to benefits under a class action settlement".

Then, on the back of the post card it gives the pertaining Legal yada yada information....

I don't have my affected 1530 any longer, Dell replaced with the 1647.

Did any 1530 owner's, or anyone...receive the Post Card yet? Curious.

Cin...

 

I received the post card today.

However I also signed up @ the website on like Thursday for any notifications so I don't know if I got the card because I signed up, or cause I had a laptop ID'd as potentially being faulty.

 

I have an m1330 and im in Canada. IDK how i can file a claim for it. Someone help

 

I don't think it is eligible in Canada. Canadian lawyers would have to sue.

 

I don't know if you guys have seen this but people with certain models of dell notebooks with nvidia graphics are eligible to file a claim here The NVIDIA GPU Litigation - Home Page.


Has anyone done this yet? I can't seem to find the part number for my 8600gt, I have an XPS 1530 which is eligible but I need the part number for my card, anyone have any ideas?

 

There's already a thread discussing this same issue here: http://forum.notebookreview.com/dell-xps-studio-xps/521637-nvidia-settlement-defective-gpus.html

 

Ugh.. it's even on the front page.
<picard>

 

Sorry, but it's only for US residents.

 

FP985 shows as "Validated" when I entered it on the website today!

 

ing Bull

 

Very. I wonder what the settlement will really do for the owners? Pay out??

 

For Dell: replace their broken mobos with mobos that will break in the future! :lol:

HP get's the best end of the deal, they get replacement laptops of similar value/specs!!!

 

This is interesting. I have a xps m1530 that does qualify for the settlement. The question is can they fix these systems? AFAIK there is not a known "good" motherboard to fix the systems with. All replacement mobos have the same issue. So i dont see how they can "fix" it. Also if they do plan to fix it mean having to mail in your laptop somewhere with 50000 other broken ones and waiting to have it fixed. Does not sound very fesable I think they will wind up either replacing the system or a cash settlement offer.

Though I have been very happy with this laptop and if they could get a good motherboard replacement that would work for me.

 

thank you for the update! Finally they fixed the site.

 

I have a covered 1330 just back from Dell repair and my daughter just had two mobos replaced on her 1330.

My problem is what the settlement will cover and what the time period is. My gpu warranty is up April and if the time period is short when the Court announces it in Dec it will be too late to withdraw from the class.

My intention on the next failure was to file a suit in small claims court and run up Dell's legal cost till they settle.

Join or not join the class, that is the question.

 

Here's my story. Laptop turns on, but no display. Warranty over, but just 4 days left for the Nvidia extended warranty. Called tech support n convinced them it's a gpu issue and they agreed for a mobo replacement. I'm hoping that the new mobo have gpu's from the non-faulty batch (hope dell wudnt be dumb enough to send the same crappy gpu's with the new mobo's)....

 

I've replaced my motherboard twice so I'm tempted to file if they offer a model without a fundamental defect.

 

Ugh, My copper / volt modded M1330 was doing so well for a week... last night... the dreaded Rainbow of DEATH!

Oh well, December isn't that far away.

 

Wait...I am not sure about this: Dell replaced my M1330 with a Studio XPS 1647, so this is not my business anymore, right? Every single repair of the M1330 were under my extended warranty, which I purchased soon after the mobo failed for the first time...

Would the money I paid for the extended warranty be qualified? I'm just curious...

 

My original mobo/GPU combo is still working with intermittent graphics issues. My part number shows it will qualify for the settlement. I did the cooper mod early on and wonder where I can get another thermal pad?

 

No you won't qualify since you were taken care of by Dell. What's the thought process when you ask such question anyways?

 

Nevermind...just as I expected lol...

My thought? I just want to know how they define the cost of repairing..."would the extended warranty be counted (as the cost regarding this nVidia issue) or not?" I bought the warranty solely because of being afraid of having the mobo died...
That's it.

 

Ebay will probably be easiest. Or your local geek store.

I'm probably not even going to replace the pads. I'm betting the repair techs won't even care.

 

Would a Dell Xps m1530 still be covered if the gpu died if there's no warranty left?

 

That's the whole point of this lawsuit Johnny89

 

Haha wow! That's what I kind of thought, but I just wanted to make sure. Thanks!

 

Update 12/19/10...Disabling the video card driver in device manager that Microsoft support suggested seems to be the temporary fix. Right click on the desktop to adjust the resolution to the highest possible. With this & Windows 7 my computer hasn't crashed. Hopefully tomorrow the Judge will aprove the settlement & I can get the video card replaced with one that works.
Update 11/19/10...Well, Dell finally called back today...while I was out for 15 minutes. They will call back 11/22 Monday which will give me more time to test the fix. Things are still working fine today so far. The only noticeable remaining issue is that I am still getting some artifacts (but fewer than before the video driver update) across the very top 1/4" of the screen on the black screen right after the opening Dell screen for about 1/2 the time the screen is black. I noticed my BIOS was the A08 version and the current is A10, so I updated that, with no noticeable difference. It would sure be nice if Dell would provide this & other critical updates much the way Windows has been doing for years. It would probably solve a lot of very basic problems that are hard to solve with the current Dell resources. My suggestion at this point, if you are sure (like I was & confirmed by a local technician) that you have one of the defective video cards, is to update the BIOS (simply downloading and running a file that updates the BIOS & restarts the computer) and go to Nvidia.com to update to the very latest driver for your card. The "bad" video card might just fix itself! Win 7 didn’t really seem to hurt or help this process. My temporary fix after the Win 7 update crashed when I tested with Google earth. Not a problem now.

Update 11/18/10...I'm still not sure where things are at BUT...Dell didn't call me back in the 48 hours promised, so I called them. I started at the bottom of the support ladder again. When I reached the supervisor of the supervisor, he had me go into device manager with windows in safe mode. There we removed (not disabled) the driver for the Go 7900 GS. We shut windows (7 Ultimate) down for a few seconds and then started up again. This time windows booted fine with screen resolution way better than VGA. Apparently Win 7 in that situation will find & install the driver. Then the Dell tech suggested I go to the Nvidia.com website and look up & install the very latest driver for my 7900. There was one more recent than what Win 7 installed...actually the same driver I had previously installed under Vista, I think dated Feb '09. The Nvidia site listed it as Win 7 compatible. To make a long story short, I am back in business again. I hope it lasts! If it does, I owe Dell a bit of an apology. On the other hand, the Dell support website did nothing to help figure out anything about the problem. Nvidia either...they suggested this same driver last April that didn't resolve the issue. I'll update again if the problem comes back.
Update 11/16/10...I am making some headway with Dell. I called them today to tell them that no thanks to them, I now know what the exact problem with my computer has been since last January at least. They now kept wanting to charge me for something to fix my E 1705 with the Go 7900 GS. One of the many people I talked to said Dell would make an exception in my case and fix it for free. He forwarded my call to the proper department to get it taken care of. Seems the no charge got lost in the transfer. The way I left it, is that someone from the "highest level customers can talk with" will call me back within 48 hours. When pushed, Dell supervisors do know about the litigation, but can't say anything about it before things are settled. He did say Dell plans to notify all customers affected after the settlement. I will update when I hear back. The below I posted somewhere else on this site last night, but I couldn't find it again...
I just found this link on another forum...
The NVIDIA GPU Litigation - Home Page
By my way of looking at it, I got screwed by Dell & Nvidia. Both for not taking care of the problem when I called each of them for support on what they both had to have known was way more than some "normal" out of warranty problem. I have a Dell Inspiron E1705 with the Nvidia GeForce Go 7900 GS that is about 3 1/2 years old. When it worked, it still did all I needed a laptop to do. Since, I believe early this year, it has been crashing with the blue screen of death, more and more often. I always thought it was some corrupt file or some program conflict. Error messages always seemed to somehow be video related. Nvidia suggested only their latest beta driver for the 7900 and that lots of problems unrelated to the video card will show up as a video problem. When I asked about purchasing a new video card to replace the 7900 that I was finally quite sure was faulty, Dell said nothing about the true source of the problem, but suggested I call a local technician for a more economical fix. I was almost ready to purchase a new computer!
Nvidia closed the discussion on their website on this very issue! See...
GeForce GO 7900GS on Dell E1705/9400 Laptop - NVIDIA Forums
Now, I find they are almost at a settlement for my problem! Well, nobody ever bothered to notify me! Dell...I still live at the same address you shipped the computer too, and the same e-mail address. Tomorrow, I call them both to ask why I should ever by one of their products again. Sony screwed me quite a while ago & I have never bought another Sony product & never will.
Dell & Nvidia at this point need to give me a very good reason to ever buy another of their products.

 

I bought my XPS 1530 from DELL in July 2008.

Just a couple days ago without warning the screen had colorful lines all across it, then it went black.

I'm glad I saw this thread.

 

Is it known what GPU they are replacing it with? Or is it going to be fixed version of the current one?

I don't have any of the chronic issues but $2 million should be gone overnight so I don't plan to take chances if possible.

 

Were any of the Invidia chips sold not defective? Meaning was there any laptops sent out before or after the following dates that were fine?

Dell Inspiron 1420 May 2007 – September 30, 2008


This questions comes from the fact that I'm specifically looking at buying a used Dell 1420. Should I stay clear of all the Dell 1420's containing the Invidia chip?

 

Ladies and Gentlemen: Tomorrow (December 20, 2010) is the fairness hearing that will lay the groundwork to begin the claim process for the nVidia class action lawsuit. This include a bunch of hp Pavilion notebooks, including my wife's dv6449us. It also includes a number of XPS owners.

The NVIDIA GPU Litigation - Affected Models

Read more details here:
Consumer Affairs Headline: Nvidia Settles Faulty Processor Suit---Dell-HP-Compaq-Mac Owners Stand to Benefit

 

This is only for America and also you need a Serial Number?