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    M1330 owner needed help (warranty question)

    Discussion in 'Dell XPS and Studio XPS' started by chuchu44, Nov 22, 2009.

  1. chuchu44

    chuchu44 Notebook Enthusiast

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    Here's the deal. I bought the M1330 back in July '08 with the extended 3 year warranty. In Dec '08, graphic card went out so a technician came and replaced the motherboard. Again in April '09, graphic card went out again and again a technician came and replaced the motherboard. A month ago, I had heating issues so again a technician came and replaced, I think, the motherboard (not sure if that was what was replaced). Just yesterday, my graphic card went out. I'm pretty upset now. Tech support said that they would send out a technician to replace the motherboard. I requested with technician and his supervisor to replace my defective M1330 with a different one. Both times, I was denied. This would be the 4th time that a technician would come to repair my laptop. I don't think my request to replace my laptop is unwarranted. Am I missing something??? Any suggestions would be appreciated.
     
    chuchu44, Nov 22, 2009
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  2. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    you can keep calling and try... won't hurt to get a good enough rep who would agree
     
    paper_wastage, Nov 22, 2009
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