M1330 Nightmare

Will someone tell me if this is SOP at Dell or if I have just been unlucky. I purchased an M1330 back on June 13. Received it and was happy as could be. Good looking machine. First time I touched the power button I was immediately rewarded with a big fat BSOD 0x00000124. Ok, it's a glitch I told myself. The computer restarted itself and booted into windows with no problem. Day two, 3 more BSOD's with the same error code. Called support and was told that it was a driver issue. Sorry fella, I've built three desktops and and used every version of windows that has ever existed. I know how to properly install and update a driver. Ok, it's the HD and we will send one out. Great, thanks a bunch. The new HD arrived in a very timely fashion and I plugged it in. Booted fine. Two hours later and I had 5 BSOD's under my belt. I'm not going to bore you. Suffice it to say I have not had a stable laptop since the day it arrived in the mail. A tech has put in two motherboards with no improvement. I received it back from the repair Depot today. Check this out, they returned my computer without my AC adapter and power cable AND with only 2GB of RAM instead of the 3 GB that it was purchased with. To make matters worse, there was a hunk of felt sticking out of the optical slot and I was unable to feed a disk into the slot. I called support and they said the would dispatch a new AC adapter, power cord, and a 1 gig stick of memory. He apologized profusely which is great but not needed. It wasnt his fault. Started the computer up on battery power and voila, BSOD 0x00000124. I went outside and beat a rubber trash can with a softball bat for 15 minutes in an effort to keep from losing it. Called tech support, "Dude, It's still messed up!" His response, I'm sorry but you're out of the 30 day return period. I DONT WANT TO RETURN IT, I WANT A STABLE FUNCTIONING COMPUTER. He said he would look into my case and call me back. 3 hours later and nada. How can you treat people like this for months at a time. I cant believe this. I spent good money and decided to give DELL a shot. (first time customer) They had the opportunity to make a customer for life or create a bitter little man who will make it his life's mission to never allow any one he knows to do business with a company like this. When I built my very first desktop my DFI motherboard was dead out of the box. DFI had a brand new board to me within 24 hours. As a result I have never used anything BUT DFI since. Again, is this typical? Any advice?

 

Wow. I know I'd be HIGHLY pissed! Seems like you're handling it very well. I'm sure you have probably exhausted all means to find an answer, but just in case you havent seen this:

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1744675&SiteID=17


This may or may not be of help, but I just figured Id throw it out there. Lots of people are having issues with the HD audio.

 

Well sorry to interupt, but maybe after your system kept crashing and that the tech replaced two mobo's. I would of just sent it back, get a refund and get a new one or different brand.

 

LOL...thanks for the reply but here is the point. This thing was jacked up from the get go. I have been all over the boards looking for and trying every solution. I'm sick of it.. My life's mission is not to BETA test their equipment. It's not that I want anyone on this message board to help me solve the problems with this wonky computer. I want Dell to correct this situation. If someone spends 1000+ dollars on a piece of equipment then they have a realistic expectation that said piece of equipment will function properly. Properly means that I should be able to put THEIR installation discs into the computer and install vista and the computer will work. This is a hardware problem pure and simple. I read on sooo many boards where people are fixing these things themselves. Thats just wrong. For goodness sake people are cutting strips of copper up and making their own heatsinks. I'm not doing that. I paid for quality......they will either provide it or give me my money back. Whats interesting is their own message board has a filter that will not let you post the terms "class action" "lawyer" or "better business bureau". LMAO

 

you can still get a replacement. just tell dell that you will sue them because of the lemon law

 

That's a big friggin hamburger! Here's the deal Glock, I have a bad habit of trusting companies. Especially large one's like Dell. If I had it to do all over again I would be writing this reply on an ASUS or Mac. Unfortunately I really like the M1330. If it worked then I would crawl back into my hole and shut up. I thought about returning it on day one, In retrospect i wish I would have gone with that impulse. I have NEVER in my life been treated like this by any company. I trusted Dell to make things right. That was two months ago. I guess you live and learn.