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    M1330 - Technician was terrible...

    Discussion in 'Dell XPS and Studio XPS' started by Aku69, Nov 25, 2008.

  1. Aku69

    Aku69 Newbie

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    A technician dispatched from dell came out today and replaced my motherboard. The laptop had been starting up and shutting down at random. 3 in the morning, boots up. In the middle of an important spreadsheet, shuts down. Still does, but now my sound doesn't work. If I had to guess the technician left something unplugged, he also left the cpu fan unplugged and after being on for like 2 minutes it wouldn't boot up, cpu kept overheating. I reattached that so now its stable for short amounts of time.

    Does anyone have a link to a complete disassemble site? So I can try and fix the sound...
     
    Aku69, Nov 25, 2008
    #1
  2. F1r3ball

    F1r3ball Notebook Guru

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    F1r3ball, Nov 25, 2008
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  3. eleron911

    eleron911 HighSpeedFreak

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    I would call Dell again and complain about it, and demand some retribution , or free goodies :)
     
    eleron911, Nov 26, 2008
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  4. vengance_01

    vengance_01 Notebook Deity

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    Sadly these people do not work directly for dell, but are contracted out. Out in my area, on-site techs have been very good, but this was back when I had my 9300 and XPS M170.
     
    vengance_01, Nov 26, 2008
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  5. theodore80

    theodore80 Notebook Enthusiast

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    Mine destroyed my web camera... The cable is broken..
     
    theodore80, Nov 26, 2008
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  6. Aku69

    Aku69 Newbie

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    well I got the sound working again. But now the issue about restarting and starting all of a sudden appears to be getting worse.the power button doesn't start it anymore ad I have to remove and reinstall the battery to get it working again.

    I suspected the little power board underneath the power button to be the culprit. it looked like the upper right solder was a "dry solder". sadly the technician didn't change it. So I now called dell for the 6th time, the lady assured me such a board didn't exist and the power button is on the motherboard. I told her I saw the technician work and I could guarantee there was a little tiny board underneath the media panel that was the physical switch. she insisted no, and that they will now swap out my laptop...

    great....

    way to go dell... Bunch of idiots...
     
    Aku69, Nov 27, 2008
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  7. F1r3ball

    F1r3ball Notebook Guru

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    Actually after this happened Dell gave me the option to get a refund if I send it to a workshop or to get an upgrade.
    Tomorrow the technician will come out and give me a new mainboard, a new CPU, a new HDD and a new LCD.
    Thats what I worked out with Dell after this disaster.
     
    F1r3ball, Nov 27, 2008
    #7